Hi,
I need some help designing a call flow for handling after hours customer service - handled by mobile field technicans.
Parameters:
Field techs work various shifts, but they’d only handle calls after hours and weekends.
I’ll be routing after hours calls from the existing PBX into a FreeBPX install.
Inbound call --> Ring group --> Ring mobile1, mobile2, mobile3, mobile4 (with 20 seconds rings).
If no one answers in the ring group, then the call goes to either another ring group, freepbx voicemail or to a 3rd-party message handling/call centre service.
The person on the mobile has to press a key to take the call; calls should not go to mobile voicemail. If a mobile is unavailable (turned off etc.) then the call shouldn’t fall through (in the calling chain).
Currently, the inbound calls (from anywhere) to the majority of mobiles ring for 30 seconds before going to voicemail.
How can FreePBX be configured to achieve the above?
Thanks for reading!
Zeus0r