I created a time group to redirect the calls to voicemail at 7:00 PM.
I would like to be able to dial .280 or something like that and be able to activate the redirecction to voicemail, this is because sometimes we have a meeting and no one is available. is possible to enable it and disable it just dialing something?
Thanks in advance…
Yes, every time condition has a feature code which allows you to manually override it.
Don’t set it to anything.
When you want to override dial the feature code
I already did that but all the calls keep going thru.
I dial and I use the code to activated, but still the calls keep passing.
Post a “failed” call log or we are all whistling in the dark
Or post your call flow design and screenshots of your time condition and time group
You are probably missing some step.
1.- create time group
2.- create time condition and apply the time group
3.- modify inbound route to send calls to time condition
Ha. i assumed that he has done this steps already…
I already did all these steps, the problem is if they miss one or two calls the time group goes to active, I do not want that, Actually I will prefer to dial *273 to activate and deactivate I don’t really need to set up times, just be able to enable or disable the unavailable message is that possible?
Thanks in advance…
Maybe I need to use Call Flow??
Not sure, any advise?
Time conditions don’t work like that, missed calls do not modify the condition, if I understand your post correctly
Not sure, I configure a call flow control and looks like is working fine for me.
Thanks to all!!
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