Help - Ring group isn't ringing extensions, goes straight to "Destination if no answer:"

Hi Everybody–

I’m new to FreePBX, so I’m probably missing something obvious here, but I can’t get Ring Groups to work. I have two valid extensions under the extension list (201 and 202), Using ringall Ring strategy. If I try to dial the Ring Group extension directly or if I call the DID that’s routed to it, it goes immediately to the “Destination if no answer” destination.

Any guidance on what I’m doing wrong would be greatly appreciated!!

–Blake

do you use the 2.8 freepbx version ? all modules is up to date ?

Check your log (by the asterisk logfile module or the /var/log/asterisk/full file) and search for some errors.