I am having issues with calls not connecting on my outbound SIP trunk I have reviewed CDR logs and so far I can spot no patterns, it happens on all extensions etc.
I need to try to work out a way to diagnose the issue and have been reviewing the CDR for information. I have spotted that a failed call does not seem to use the ‘Dial’ app and wondered if this was an issue?
Example extract for a failed connection call…
Example extract for a good call…
First of all, is this difference normal?
Secondly, what other logs etc might I be able to use to diagnose issues with bad calls?