Thank you “p_lindheimer” for the post here: http://www.freepbx.org/news/2010-02-26/heavy-queue-usage-in-freepbx
After a month of using Elastix and trying to get my queues working efficiently I FINALLY found this article and was very pleased about what it said.
I am working on a PBX that has 14 separate queues and as many as 75 agents in 1 queue. So after reading this article I ditched Elastix, and just installed a copy of AsterixNOW and fully updated it. Then I added ‘S’ to my agent extensions in my queues (as they are all SIP extensions), and tested the new settings. Sure enough, the dialparties.agi script is not called and the severe CPU hit the server was taking when I had just 3 calls hitting my 75 agent queue went away, and all is good. I could not be happier as this brings me much closer to finishing this project that should not have taken me as long as it already has.
The only thing I am concerned about is that by doing things this way I am giving up some sort of functionality. Although at this stage in testing, I don’t see any issues there, but I am afraid of what I do not see.
So my question is, that by doing things this way, what functionality am I giving up and is there perhaps a ‘better’ method of working around this issue.
Thanks in advance for any advice anyone can offer.