Hearing all circuits are busy now message when in fact the calling number is busy

I am running on FreePBX 13.0.195.12.
When I call a busy number, sometime I hear the message “all circuits are busy now”. Sometime I will hear busy tone.
The correct behavior for this scenario should always be busy tone.
How do I define the play back message when a destination number is busy in my system?

The problem is that not everyone at the other end is playing from the same rulebook. Some providers provide different return codes than one would normally expect, leaving us with a situation where we end up using one response for another.

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