Having a queue and ringroup issues

hopefully you can follow this.

we are randomly having a transferred call connect to a call in our queue.

recpt ext. 201 answers call
transfer to another ext.
another call comes in
recpt ext 201 answers and sends that to queue group 799

transferred call into the queue ends up talking to the other transferred call.

here it is in the log.

Wed, May 2 2018 4:05 PM 00:00:05 SHOP PHONE 2 <7122606043> called Rhonda B <201>
Wed, May 2 2018 4:05 PM 00:00:11 Rhonda B <201> answered
Wed, May 2 2018 4:05 PM 00:00:00 Rhonda B <201> transferred [blind] SHOP PHONE 2 <7122606043> to Extension 799
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Tyler D <223>
Wed, May 2 2018 4:05 PM 00:01:52 SHOP PHONE 2 <7122606043> entered Queue (799)
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Marc P <209>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Tristan E <210>
Wed, May 2 2018 4:05 PM 00:00:00 Rhonda B <201> hung up
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Scott F <204>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Eric B <216>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Kyle P <217>
Wed, May 2 2018 4:05 PM 00:00:16 SHOP PHONE 2 <7122606043> called Tyler D <223>
Wed, May 2 2018 4:05 PM 00:00:16 SHOP PHONE 2 <7122606043> called Eric B <216>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Tristan E <210>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Scott F <204>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Kyle P <217>
Wed, May 2 2018 4:05 PM 00:00:15 SHOP PHONE 2 <7122606043> called Marc P <209>
Wed, May 2 2018 4:05 PM 00:00:05 SHOP PHONE 2 <7122606043> called J&W DIESEL AND <6053325111>
Wed, May 2 2018 4:06 PM 00:01:15 J&W DIESEL AND <6053325111> answered
Wed, May 2 2018 4:06 PM 00:00:07 SHOP PHONE 2 <7122606043> called Marc P <209>
Wed, May 2 2018 4:06 PM 00:00:06 SHOP PHONE 2 <7122606043> called Kyle P <217>
Wed, May 2 2018 4:06 PM 00:00:06 SHOP PHONE 2 <7122606043> called Eric B <216>
Wed, May 2 2018 4:06 PM 00:00:06 SHOP PHONE 2 <7122606043> called Tyler D <223>
Wed, May 2 2018 4:06 PM 00:00:06 SHOP PHONE 2 <7122606043> called Scott F <204>
Wed, May 2 2018 4:06 PM 00:00:06 SHOP PHONE 2 <7122606043> called Tristan E <210>
Wed, May 2 2018 4:07 PM 00:00:00 SHOP PHONE 2 <7122606043> hung up
Wed, May 2 2018 4:07 PM 00:00:00 J&W DIESEL AND <6053325111> hung up

Update:
I changed the queue to a ring group and it does the same thing when it gets busy.

a ringgroup call gets connected with a transfer call.

Post a call from the “/var/log/asterisk/full” log (not all of it, edit for one call) so we can see what pieces are connecting what.

This is generally considered to be impossible, so it’s going to be enlightening once we figure out what it is your system is doing.

this has been figured out. It was a users error. trying to send a call to somebody that was already ringing by pressing there button on a sidecar. so in effect she was retrieving the call and connecting to the one she just answered.

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