hopefully you can follow this.
we are randomly having a transferred call connect to a call in our queue.
recpt ext. 201 answers call
transfer to another ext.
another call comes in
recpt ext 201 answers and sends that to queue group 799
transferred call into the queue ends up talking to the other transferred call.
here it is in the log.
Wed, May 2 2018 4:05 PM | 00:00:05 | SHOP PHONE 2 <7122606043> called Rhonda B <201> |
---|---|---|
Wed, May 2 2018 4:05 PM | 00:00:11 | Rhonda B <201> answered |
Wed, May 2 2018 4:05 PM | 00:00:00 | Rhonda B <201> transferred [blind] SHOP PHONE 2 <7122606043> to Extension 799 |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Tyler D <223> |
Wed, May 2 2018 4:05 PM | 00:01:52 | SHOP PHONE 2 <7122606043> entered Queue (799) |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Marc P <209> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Tristan E <210> |
Wed, May 2 2018 4:05 PM | 00:00:00 | Rhonda B <201> hung up |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Scott F <204> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Eric B <216> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Kyle P <217> |
Wed, May 2 2018 4:05 PM | 00:00:16 | SHOP PHONE 2 <7122606043> called Tyler D <223> |
Wed, May 2 2018 4:05 PM | 00:00:16 | SHOP PHONE 2 <7122606043> called Eric B <216> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Tristan E <210> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Scott F <204> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Kyle P <217> |
Wed, May 2 2018 4:05 PM | 00:00:15 | SHOP PHONE 2 <7122606043> called Marc P <209> |
Wed, May 2 2018 4:05 PM | 00:00:05 | SHOP PHONE 2 <7122606043> called J&W DIESEL AND <6053325111> |
Wed, May 2 2018 4:06 PM | 00:01:15 | J&W DIESEL AND <6053325111> answered |
Wed, May 2 2018 4:06 PM | 00:00:07 | SHOP PHONE 2 <7122606043> called Marc P <209> |
Wed, May 2 2018 4:06 PM | 00:00:06 | SHOP PHONE 2 <7122606043> called Kyle P <217> |
Wed, May 2 2018 4:06 PM | 00:00:06 | SHOP PHONE 2 <7122606043> called Eric B <216> |
Wed, May 2 2018 4:06 PM | 00:00:06 | SHOP PHONE 2 <7122606043> called Tyler D <223> |
Wed, May 2 2018 4:06 PM | 00:00:06 | SHOP PHONE 2 <7122606043> called Scott F <204> |
Wed, May 2 2018 4:06 PM | 00:00:06 | SHOP PHONE 2 <7122606043> called Tristan E <210> |
Wed, May 2 2018 4:07 PM | 00:00:00 | SHOP PHONE 2 <7122606043> hung up |
Wed, May 2 2018 4:07 PM | 00:00:00 | J&W DIESEL AND <6053325111> hung up |