Hash/Pound Key Not recognized in IVR anymore


(Shri) #1

Hi all, this is my first post.
we have an IVR running on 14.0.9.4. Seemingly, a couple of days ago, when someone presses the Hash “#” or Pound key as one of the options to the directory, the Announcement states “we have not received a valid response”

the Pcap registers a # in the RTPEVENT, but in the log i see this.

[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:35] GotoIfTime(“SIP/P1HANC_TRUNK-0000c98c”, “00:00-23:59,*,10,jun?truestate”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:36] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?truegoto”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:37] ExecIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?Set(DB(TC/1)=)”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:38] Set(“SIP/P1HANC_TRUNK-0000c98c”, “DEVICE_STATE(Custom:TC1)=INUSE”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:39] ExecIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?Set(DEVICE_STATE(Custom:TCSTICKY)=INUSE)”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [1@timeconditions:40] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “1?ivr-4,s,1”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx_builtins.c: Goto (ivr-4,s,1)
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:1] Set(“SIP/P1HANC_TRUNK-0000c98c”, “INVALID_LOOPCOUNT=0”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:2] Set(“SIP/P1HANC_TRUNK-0000c98c”, “_IVR_CONTEXT_ivr-4=”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:3] Set(“SIP/P1HANC_TRUNK-0000c98c”, “_IVR_CONTEXT=ivr-4”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:4] Set(“SIP/P1HANC_TRUNK-0000c98c”, “__IVR_RETVM=”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:5] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?skip”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:6] Answer(“SIP/P1HANC_TRUNK-0000c98c”, “”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:7] Set(“SIP/P1HANC_TRUNK-0000c98c”, “IVR_MSG=custom/100_HANCElementaryMainAA_updated”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:8] Set(“SIP/P1HANC_TRUNK-0000c98c”, “TIMEOUT(digit)=5”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] func_timeout.c: Digit timeout set to 5.000
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:9] Read(“SIP/P1HANC_TRUNK-0000c98c”, “IVREXT,custom/100_HANCElementaryMainAA_updated,0,5”) in new stack
[2019-11-11 11:09:20] VERBOSE[25062][C-0000937b] file.c: <SIP/P1HANC_TRUNK-0000c98c> Playing ‘custom/100_HANCElementaryMainAA_updated.slin’ (language ‘en’)
**

> [2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] app_read.c: User entered nothing.

**
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:10] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?t,1”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:11] ExecIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?Set(LOCALEXT=1)”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:12] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “1?i,1”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx_builtins.c: Goto (ivr-4,i,1)
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [i@ivr-4:1] Set(“SIP/P1HANC_TRUNK-0000c98c”, “INVALID_LOOPCOUNT=1”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [i@ivr-4:2] GotoIf(“SIP/P1HANC_TRUNK-0000c98c”, “0?final”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [i@ivr-4:3] Set(“SIP/P1HANC_TRUNK-0000c98c”, “IVR_MSG=no-valid-responce-pls-try-again&custom/100_HANCElementaryMainAA_updated”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [i@ivr-4:4] Goto(“SIP/P1HANC_TRUNK-0000c98c”, “s,start”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx_builtins.c: Goto (ivr-4,s,8)
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:8] Set(“SIP/P1HANC_TRUNK-0000c98c”, “TIMEOUT(digit)=5”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] func_timeout.c: Digit timeout set to 5.000
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] pbx.c: Executing [s@ivr-4:9] Read(“SIP/P1HANC_TRUNK-0000c98c”, “IVREXT,no-valid-responce-pls-try-again&custom/100_HANCElementaryMainAA_updated,0,5”) in new stack
[2019-11-11 11:09:22] VERBOSE[25062][C-0000937b] file.c: <SIP/P1HANC_TRUNK-0000c98c> Playing ‘no-valid-responce-pls-try-again.slin’ (language ‘en’)
[2019-11-11 11:09:23] VERBOSE[25062][C-0000937b] file.c: <SIP/P1HANC_TRUNK-0000c98c> Playing ‘custom/100_HANCElementaryMainAA_updated.slin’ (language ‘en’)
[2019-11-11 11:09:23] VERBOSE[25062][C-0000937b] app_read.c: User disconnected

as you can see this states that i haven’t entered any digits. this just inexplicably stopped working.

i believe this is the latest ivr verision
thanks


IVR not accepting # for input (was: Directory default announcement not working)
(system) closed #2

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