Hang up outbound call if not connected within certain time. How?


I have a call centre where agents are currently manually dialing outbound calls.

Is it possible to have the call automatically hang up if it’s not connected after say a minute?

Some of our agents have realised if they just sit listening to a ringing tone, it looks like they are on a call.

Any suggestions welcomed.



I’ve answered my own question.

In extensions.conf, under macro-dialout-trunk.

The 300 in the following line is the timeout before the call is abandoned.

exten => s,n,Dial(${OUT_${DIAL_TRUNK}}/${OUTNUM},300,${DIAL_TRUNK_OPTIONS}) ; Regular Trunk Dial