Gentlemen,
The following is a call progress on a 1.4.6 system. Please note that it shows the handset as state 16 (busy) when it is not. Rebooting the server or restarting asterisk [restart now] solves the problem. I have seen other posts where others are having the same problem, and they were directed to post here. But I have not seen any solutions, and our business is crippled until this problem is fixed.
[code:1] dialparties.agi: priority is 1
dialparties.agi: Caller ID name is ‘Kyle PC’ number is '407’
dialparties.agi: Methodology of ring is ‘ringall’
– dialparties.agi: Added extension 310 to extension map
– dialparties.agi: Added extension 406 to extension map
– dialparties.agi: Extension 310 cf is disabled
– dialparties.agi: Extension 406 cf is disabled
– dialparties.agi: Extension 310 do not disturb is disabled
– dialparties.agi: Extension 406 do not disturb is disabled
dialparties.agi: Extension 310 has ExtensionState: 0
– dialparties.agi: Checking CW and CFB status for extension 310
– dialparties.agi: dbset CALLTRACE/310 to 407
dialparties.agi: Extension 406 has ExtensionState: 16
– dialparties.agi: Checking CW and CFB status for extension 406
dialparties.agi: Extension 406 is not available to be called
dialparties.agi: Extension 406 has call waiting disabled[/code:1]
All of our handsets are Grandstream GXP-2000 with the latest firmware. Please also note that the ExtensionState: 16 is not valid from what I have read.
Thanks,
Kyle