Greeting message when transfer to Voice mail using *XXX

FreePBX Tips and Tricks
1

I am using Asterisk 1.8.20 FreePbx 2.8.1 with Yealink T46 sip phone. When I have a caller that I want to transfer directly to an extension’s voice mail I dial *3XX ( I am using extension numbers 301-3XX) the caller is connected to extension 3XX voice mail, but the greeting is NOT played. Is there a way to have the Greeting play ?

Thanks

2

Has this ever worked?

How are you transferring the call?

What happens when you try to transfer the call?

Provide logs of a failed attempt.

3

Has this ever worked?. NO, I am testing this on my in house system prior to installing
How are you Transferring ? I first dial * then the extension number 301 then # (Send). I hear the “Recording Beep Tone” for 301, and I am able to leave a message.

What happen when you try to transfer the call? IF I am transferring a call to an extensions voice mail,(*301) the same “Recording Beep Tone” is heard and the transfered caller can leave a message.

I will try and get some logs on the failed attempt.

Thanks for the response

4

If you ring an extension and wait for the call to go through to voicemail do you get an unavailable message then?

5

Yes, IF a caller is transferred to an extension, and the caller ends up in the extensions voice mail, they hear the unavailable message.

6

You need to set the “Direct Dial to Voicemail message type:” which is in the General Settings module in FreePBX 2.9. Probably the same option in 2.8.

7

AdHominem

Thanks for the TIP on the voice mail settings. We made the change you recommended and it solves the issue. THANKS THANKS THANKS…