Thank you for the kind and prompt reply. In the process of posting my forum item, I read one thread that suggested “CallerID Sources” module in FreePBX be disabled if another source like Superfecta was also present in the operating configuration. I had been using OPENCnam as a CID lookup source and had CallerID sources application enabled. I disabled “CallerID Sources” application and re-installed Superfecta to the latest version. After changing the Inbound Routes CID section to Superfecta and enabling the use Superfecta radio button, AND also making one change to the Cisco ATA in the Audio section, it now appears to work. I am uncertain at this time if it is working due to the new Superfecta version with “callerID sources” disabled OR if it relates to the “Block CID Serv” change to “no” that I also made. Whatever, it now seems to work perfectly. It is important to note that when the Dish DVR OSD was mis-behaving, the CID info being sent to the analog phones was always working fine; only the DVR OSD was made inoperative… Again, thanks for responding and sharing your expertise. BJ