I tried out the Queue Wallboard and it isn’t quite giving us all the information we’d like. Looking through all the widgets, I’m not sure if I could make it show what we want. So, I’m resuming my project of setting one up in PHP.
One thing I’m trying to figure out is how to get the current wrap up time for an agent. I have the wrap up time set for 2 1/2 minutes but looking through the different information I can get, I can’t find out where to get that. I am using QueueStatus() and that always returns 0 for the “Wrapuptime” field. Not sure if there’s a place to get it, or whether it’s supposed to be that field or not.
I thought of maybe trying to get fancy and “show” the wrap up time by getting the “LastCall” time, adding 2 1/2 minutes, and setting a timer from that down to 0.