Getting Pager Email but don't want it

Hi All - I’m getting two emails with each voicemail received: one that has the actual attachment and another one, which seems to be the pager email, which I don’t want. How do I turn that off? I’ve listed my voicemail.conf file below but can’t seem to find anything.


;! Automatically generated configuration file
;! Filename: voicemail.conf (/etc/asterisk/voicemail.conf)
;! Generator: AppVoicemail
;! Creation Date: Fri Jun 1 17:48:53 2012
; Voicemail Configuration

; NOTE: Asterisk has to edit this file to change a user’s password. This does
; not currently work with the "#include " directive for Asterisk
; configuration files, nor when using realtime static configuration.
; Do not use them with this configuration file.

; Formats for writing Voicemail. Note that when using IMAP storage for
; voicemail, only the first format specified will be used.
format = wav49|gsm|wav
; If you change the list of formats that you record voicemail in
; when you have mailboxes that contain messages, you MUST absolutely
; manually go through those mailboxes and convert/delete/add the
; the message files so that they appear to have been stored using
; your new format list. If you don’t do this, very unpleasant
; things may happen to your users while they are retrieving and
; manipulating their voicemail.
; In other words: don’t change the format list on a production system
; unless you are VERY sure that you know what you are doing and are
; prepared for the consequences.
; Who the e-mail notification should appear to come from
serveremail = OFA Voicemail
;[email protected]
; Should the email contain the voicemail as an attachment
attach = yes
; Maximum number of messages per folder. If not specified, a default value
; (100) is used. Maximum value for this option is 9999. If set to 0, a
; mailbox will be greetings-only.
; Maximum length of a voicemail message in seconds
; Minimum length of a voicemail message in seconds for the message to be kept
; The default is no minimum.
; Maximum length of greetings in seconds
; How many milliseconds to skip forward/back when rew/ff in message playback
skipms = 3000
; How many seconds of silence before we end the recording
maxsilence = 10
; Silence threshold (what we consider silence: the lower, the more sensitive)
silencethreshold = 128
; Max number of failed login attempts
maxlogins = 3
; Move heard messages to the ‘Old’ folder automagically. Defaults to on.
; Forward an urgent message as an urgent message. Defaults to no so
; sender can set the urgency on the envelope of the forwarded message.
; User context is where entries from users.conf are registered. The
; default value is ‘default’
; If you need to have an external program, i.e. /usr/bin/myapp
; called when a voicemail is left, delivered, or your voicemailbox
; is checked, uncomment this.

; If you would also like to enable SMDI notification then set smdienable to yes.
; You will also need to make sure smdiport is set to a valid port as specified in
; smdi.conf.

; If you need to have an external program, i.e. /usr/bin/myapp
; called when a voicemail password is changed, uncomment this. The
; arguments passed to the application are:
; Note: If this is set, the password will NOT be changed in voicemail.conf
; If you would like to also change the password in voicemail.conf, use
; the externpassnotify option below instead.

; If you would like to have an external program called when a user changes the
; voicemail password for the purpose of doing validation on the new password,
; then use this option. The script can decide whether or not the new password
; meets minimum password strength requirements before the Voicemail application
; accepts the password. If the script decides that the password is not acceptable,
; the user will be informed that the new password does not meet minimum password
; requirements, and they will be asked to enter another password.
; The arguments passed to this script are .
; The script should print “VALID” to stdout to indicate that the new password
; is acceptable. If the password is considered too weak, the script should print
; “INVALID” to stdout.
; There is an example script in the contrib/scripts/ directory,,
; which implements some basic password checking, and can be used as a starting point
; for use with this option.

; For the directory, you can override the intro file if you want
; The character set for voicemail messages can be specified here
; default: ISO-8859-1
; The ADSI feature descriptor number to download to
; The ADSI security lock code
; The ADSI voicemail application version number.
; Skip the “[PBX]:” string from the message title
; Change the From: string
fromstring=The OFACA Phone System
; Permit finding entries for forward/compose from the directory
; Voicemail can be stored in a database using the ODBC driver.
; The value of odbcstorage is the database connection configured
; in res_odbc.conf.
; The default table for ODBC voicemail storage is voicemessages.
; Change the from, body and/or subject, variables:
; Additionally, on forwarded messages, you have the variables:
; You can select between two variables by using dialplan functions, e.g.
; Note: The emailbody config row can only be up to 512 characters due to a
; limitation in the Asterisk configuration subsystem.
;emailsubject=[PBX]: New message ${VM_MSGNUM} in mailbox ${VM_MAILBOX}
; The following definition is very close to the default, but the default shows
; just the CIDNAME, if it is not null, otherwise just the CIDNUM, or “an unknown
; caller”, if they are both null.
;emailbody=Dear ${VM_NAME}:\n\n\tjust wanted to let you know you were just left a ${VM_DUR} long message (number ${VM_MSGNUM})\nin mailbox ${VM_MAILBOX} from ${VM_CALLERID}, on ${VM_DATE}, so you might\nwant to check it when you get a chance. Thanks!\n\n\t\t\t\t–Asterisk\n
; Note: ${IF()} strips spacing at the beginning and end of its true and false
; values, so a newline cannot be placed at either location. The word ‘so’ is
; therefore duplicated, in order for the newline to be interpreted correctly.
;emailbody=Dear ${VM_NAME}:\n\n\tjust wanted to let you know you were just ${IF($["${VM_CIDNUM}" = “${ORIG_VM_CIDNUM}”]?left:forwarded)} a ${VM_DUR} long message (number ${VM_MSGNUM})\nin mailbox ${VM_MAILBOX} from ${VM_CALLERID}, on ${VM_DATE},\n${IF($["${VM_CIDNUM}" = “${ORIG_VM_CIDNUM}”]?so:(originally sent by ${ORIG_VM_CALLERID} on ${ORIG_VM_DATE})\nso)} you might want to check it when you get a chance. Thanks!\n\n\t\t\t\t–Asterisk\n
; You can also change the Pager From: string, the pager body and/or subject.
; The above defined variables also can be used here
;pagerfromstring=The Asterisk PBX
;pagersubject=New VM
;pagerbody=New ${VM_DUR} long msg in box ${VM_MAILBOX}\nfrom ${VM_CALLERID}, on ${VM_DATE}
; Set the date format on outgoing mails. Valid arguments can be found on the
; strftime(3) man page
; Default
emaildateformat = %A, %B %d, %Y at %r
; 24h date format
;emaildateformat=%A, %d %B %Y at %H:%M:%S
; Default for pager use
pagerdateformat = %A, %B %d, %Y at %r
; Short 24h date format for pager use
;pagerdateformat=%T %D
; You can override the default program to send e-mail if you wish, too
;mailcmd=/usr/sbin/sendmail -t
;pollmailboxes=no ; If mailboxes are changed anywhere outside of app_voicemail,
; ; then this option must be enabled for MWI to work. This
; ; enables polling mailboxes for changes. Normally, it will
; ; expect that changes are only made when someone called in
; ; to one of the voicemail applications.
; ; Examples of situations that would require this option are
; ; web interfaces to voicemail or an email client in the case
; ; of using IMAP storage.
;pollfreq=30 ; If the “pollmailboxes” option is enabled, this option
; ; sets the polling frequency. The default is once every
; ; 30 seconds.
; If using IMAP storage, specify whether voicemail greetings should be stored
; via IMAP. If no, then greetings are stored as if IMAP storage were not enabled
; If imapgreetings=yes, then specify which folder to store your greetings in. If
; you do not specify a folder, then INBOX will be used
; Some IMAP server implementations store folders under INBOX instead of
; using a top level folder (ex. INBOX/Friends). In this case, user
; imapparentfolder to set the parent folder. For example, Cyrus IMAP does
; NOT use INBOX as the parent. Default is to have no parent folder set.
; Each mailbox is listed in the form =,,,<pager_email>,
; if the e-mail is specified, a message will be sent when a message is
; received, to the given mailbox. If pager is specified, a message will be
; sent there as well. If the password is prefixed by ‘-’, then it is
; considered to be unchangeable.
; Advanced options example is extension 4069
; NOTE: All options can be expressed globally in the general section, and
; overridden in the per-mailbox settings, unless listed otherwise.
; tz=central ; Timezone from zonemessages below. Irrelevant if envelope=no.
; locale=de_DE.UTF-8 ; set the locale for generation of the date/time strings (make
; sure the locales are installed in your operating system; e.g
; on Debian Linux you can use “dpkg-reconfigure locales”).
; If you use UTF-8 locales, make sure to set the “charset” option
; to UTF-8 too. If you mix different locales for different users
; you should avoid words in the emaildateformat specification, e.g.:
; emaildateformat=%A, %d %B %Y, %H:%M:%S
; attach=yes ; Attach the voicemail to the notification email NOT the pager email
; attachfmt=wav49 ; Which format to attach to the email. Normally this is the
; first format specified in the format parameter above, but this
; option lets you customize the format sent to particular mailboxes.
; Useful if Windows users want wav49, but Linux users want gsm.
; [per-mailbox only]
; saycid=yes ; Say the caller id information before the message. If not described,
; or set to no, it will be in the envelope
; cidinternalcontexts=intern ; Internal Context for Name Playback instead of
; extension digits when saying caller id.
; sayduration=no ; Turn on/off the duration information before the message. [ON by default]
; saydurationm=2 ; Specify the minimum duration to say. Default is 2 minutes
; dialout=fromvm ; Context to dial out from [option 4 from mailbox’s advanced menu].
; If not specified, option 4 will not be listed and dialing out
; from within VoiceMailMain() will not be permitted.
sendvoicemail = yes ; Allow the user to compose and send a voicemail while inside
; VoiceMailMain() [option 5 from mailbox’s advanced menu].
; If set to ‘no’, option 5 will not be listed.
; searchcontexts=yes ; Current default behavior is to search only the default context
; if one is not specified. The older behavior was to search all contexts.
; This option restores the old behavior [DEFAULT=no]
; Note: If you have this option enabled, then you will be required to have
; unique mailbox names across all contexts. Otherwise, an ambiguity is created
; since it is impossible to know which mailbox to retrieve when one is requested.
; callback=fromvm ; Context to call back from
; if not listed, calling the sender back will not be permitted
; exitcontext=fromvm ; Context to go to on user exit such as * or 0
; The default is the current context.
; review=yes ; Allow sender to review/rerecord their message before saving it [OFF by default
; operator=yes ; Allow sender to hit 0 before/after/during leaving a voicemail to
; reach an operator. This option REQUIRES an ‘o’ extension in the
; same context (or in exitcontext, if set), as that is where the
; 0 key will send you. [OFF by default]
; envelope=no ; Turn on/off envelope playback before message playback. [ON by default]
; This does NOT affect option 3,3 from the advanced options menu
; delete=yes ; After notification, the voicemail is deleted from the server. [per-mailbox only]
; This is intended for use with users who wish to receive their
; voicemail ONLY by email. Note: “deletevoicemail” is provided as an
; equivalent option for Realtime configuration.
; volgain=0.0 ; Emails bearing the voicemail may arrive in a volume too
; quiet to be heard. This parameter allows you to specify how
; much gain to add to the message when sending a voicemail.
; NOTE: sox must be installed for this option to work.
; nextaftercmd=yes ; Skips to the next message after hitting 7 or 9 to delete/save current message.
; forcename=yes ; Forces a new user to record their name. A new user is
; determined by the password being the same as
; the mailbox number. The default is “no”.
; forcegreetings=no ; This is the same as forcename, except for recording
; greetings. The default is “no”.
; hidefromdir=yes ; Hide this mailbox from the directory produced by app_directory
; The default is “no”.
; tempgreetwarn=yes ; Remind the user that their temporary greeting is set

; passwordlocation=spooldir
; Usually the voicemail password (vmsecret) is stored in
; this configuration file. By setting this option you can
; specify where Asterisk should read/write the vmsecret.
; Supported options:
; voicemail.conf:
; This is the default option. The secret is read from
; and written to voicemail.conf (or users.conf).
; spooldir:
; The secret is stored in a separate file in the user’s
; voicemail spool directory in a file named secret.conf.
; Please ensure that normal Linux users are not
; permitted to access Asterisk’s spool directory as the
; secret is stored in plain text. If a secret is not
; found in this directory, the password in
; voicemail.conf (or users.conf) will be used.
; Note that this option does not affect password storage for
; realtime users, which are still stored in the realtime
; backend.
; messagewrap=no ; Enable next/last message to wrap around to
; first (from last) and last (from first) message
; The default is “no”.
; minpassword=0 ; Enforce minimum password length

; vm-password=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: “password”
; vm-newpassword=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: “Please enter your new password followed by
; the pound key.”
; vm-passchanged=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: “Your password has been changed.”
; vm-reenterpassword=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: “Please re-enter your password followed by
; the pound key”
; vm-mismatch=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: “The passwords you entered and re-entered
; did not match.”
; vm-invalid-password=custom_sound
; Customize which sound file is used instead of the default
; prompt that says: …
; vm-pls-try-again=custom_sound
; Customize which sound file is used instead of the
; default prompt that says “Please try again.”
; listen-control-forward-key=# ; Customize the key that fast-forwards message playback
; listen-control-reverse-key=* ; Customize the key that rewinds message playback
; listen-control-pause-key=0 ; Customize the key that pauses/unpauses message playback
; listen-control-restart-key=2 ; Customize the key that restarts message playback
; listen-control-stop-key=13456789 ; Customize the keys that interrupt message playback, probably all keys not set above

; Maximum number of messages allowed in the ‘Deleted’ folder. If set to 0
; or no then no deleted messages will be moved. If non-zero (max 9999) then up
; to this number of messages will be automagically saved when they are
; ‘deleted’ on a FIFO basis.
; defaults to being off
; backupdeleted=100

emailsubject=Voicemail from OFA
; Users may be located in different timezones, or may have different
; message announcements for their introductory message when they enter
; the voicemail system. Set the message and the timezone each user
; hears here. Set the user into one of these zones with the tz= attribute
; in the options field of the mailbox. Of course, language substitution
; still applies here so you may have several directory trees that have
; alternate language choices.
; Look in /usr/share/zoneinfo/ for names of timezones.
; Look at the manual page for strftime for a quick tutorial on how the
; variable substitution is done on the values below.
; Supported values:
; ‘filename’ filename of a soundfile (single ticks around the filename
; required)
; ${VAR} variable substitution
; A or a Day of week (Saturday, Sunday, …)
; B or b or h Month name (January, February, …)
; d or e numeric day of month (first, second, …, thirty-first)
; Y Year
; I or l Hour, 12 hour clock
; H Hour, 24 hour clock (single digit hours preceded by “oh”)
; k Hour, 24 hour clock (single digit hours NOT preceded by “oh”)
; M Minute, with 00 pronounced as “o’clock”
; N Minute, with 00 pronounced as “hundred” (US military time)
; P or p AM or PM
; Q “today”, “yesterday” or ABdY
; (*note: not standard strftime value)
; q “” (for today), “yesterday”, weekday, or ABdY
; (*note: not standard strftime value)
; R 24 hour time, including minute
eastern = America/New_York|‘vm-received’ Q ‘digits/at’ IMp
central = America/Chicago|‘vm-received’ Q ‘digits/at’ IMp
central24 = America/Chicago|‘vm-received’ q ‘digits/at’ H N 'hours’
military = Zulu|‘vm-received’ q ‘digits/at’ H N ‘hours’ 'phonetic/z_p’
european = Europe/Copenhagen|‘vm-received’ a d b ‘digits/at’ HM


1234 => 4242,Example Mailbox,[email protected]
;4200 => 9855,Mark Spencer,[email protected],[email protected],attach=no|[email protected]|tz=central|maxmsg=10
;4300 => 3456,Ben Rigas,[email protected]
;4310 => -5432,Sales,[email protected]
;4069 => 6522,Matt Brooks,[email protected],|tz=central|attach=yes|saycid=yes|dialout=fromvm|callback=fromvm|review=yes|operator=yes|envelope=yes|moveheard=yes|sayduration=yes|saydurationm=1
;4073 => 1099,Bianca Paige,[email protected],delete=1|emailsubject=You have a new voicemail.|emailbody=Click on the attachment to listen.|rip=2010-06-04
;4110 => 3443,Rob Flynn,[email protected]
;4235 => 1234,Jim Holmes,[email protected],Tz=european

; Mailboxes may be organized into multiple contexts for
; voicemail virtualhosting

301 => xxxx,Dan Fishbach,[email protected],[email protected],forcegreetings=yes|forcename=yes|attach=yes|saycid=no|envelope=yes|delete=no
102 => 102,Danielle D’Agostino,[email protected] ,forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
105 => xxxx,Linda Serrato,[email protected] ,forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
106 => xxxx,Mary Jane Stevenson,[email protected],attach=yes|saycid=no|envelope=yes|delete=no
107 => xxxx,RJ Victoria,[email protected] ,forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
108 => xxxx,Renee Brown Holt,[email protected],forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
109 => 109,Joyce Davis,[email protected] ,forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
101 => 101,Stacy Cohen,[email protected] ,attach=yes|saycid=no|envelope=yes|delete=no
104 => xxxx,Joe Kavanagh,[email protected],forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
103 => 103,Sandi Cook,[email protected],forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
0 => xxxx,Reception,[email protected],forcename=yes|forcegreetings=yes|attach=yes|saycid=no|envelope=yes|delete=no
;The intro can be customized on a per-context basis
1234 => 5678,Company2 User,[email protected]
; example for our acme compartmentalized company
; Pete telecommutes from Chicago, so we’ll customize timestamps for him.
;111 => 7383,Pete,[email protected],tz=central
;112 => 6262,Nancy,[email protected]

; When using IMAP storage, imapuser, imappassword, and imapfolder can be used to specify the
; user’s credentials.
;4324 => 7764,Ellis Redding,[email protected],imapuser=eredding|imappassword=g3tbusy|imapfolder=notinbox
;4325 => 2392,Andrew Dufresne,[email protected],imapuser=adufresne|[email protected]

Do you have an email address in the Pager Email Address field for the extension?