General Call Pickup Failing

Asterisk 1.4.22-3
FreePBX 2.7.0.1

General Call Pickup feature set to default *8

I Have two ZAP extensions (8008, 8005) in callgroup 3 and ringgroup 3
I dial 8008 from SIP/4501 another internal extension, then try *8 from 8005 to pick up the ringing call on 8008, 8005 only gets busy tones.
Here is the output:

-- Executing [[email protected]:1] Macro("SIP/4501-b7218d88", "exten-vm|novm|8008") in new stack

-- Executing [[email protected]:1] Macro("SIP/4501-b7218d88", "user-callerid|") in new stack

-- Executing [[email protected]:1] Set("SIP/4501-b7218d88", "AMPUSER=4501") in new stack


-- Executing [[email protected]:2] GotoIf("SIP/4501-b7218d88", "0?report") in new stack

-- Executing [[email protected]:3] ExecIf("SIP/4501-b7218d88", "1|Set|REALCALLERIDNUM=4501") in new stack

-- Executing [[email protected]:4] Set("SIP/4501-b7218d88", "AMPUSER=4501") in new stack

-- Executing [[email protected]:5] Set("SIP/4501-b7218d88", "AMPUSERCIDNAME=Brandon Arthur") in new stack

-- Executing [[email protected]:6] GotoIf("SIP/4501-b7218d88", "0?report") in new stack

-- Executing [[email protected]:7] Set("SIP/4501-b7218d88", "AMPUSERCID=4501") in new stack

-- Executing [[email protected]:8] Set("SIP/4501-b7218d88", "CALLERID(all)="Brandon Arthur" <4501>") in new stack

-- Executing [[email protected]:9] ExecIf("SIP/4501-b7218d88", "0|Set|CHANNEL(language)=") in new stack

-- Executing [[email protected]:10] GotoIf("SIP/4501-b7218d88", "0?continue") in new stack


-- Executing [[email protected]:11] Set("SIP/4501-b7218d88", "__TTL=64") in new stack

-- Executing [[email protected]:12] GotoIf("SIP/4501-b7218d88", "1?continue") in new stack

-- Goto (macro-user-callerid,s,19)

-- Executing [[email protected]:19] NoOp("SIP/4501-b7218d88", "Using CallerID "Brandon Arthur" <4501>") in new stack

-- Executing [[email protected]:2] Set("SIP/4501-b7218d88", "RingGroupMethod=none") in new stack

-- Executing [[email protected]:3] Set("SIP/4501-b7218d88", "VMBOX=novm") in new stack

-- Executing [[email protected]:4] Set("SIP/4501-b7218d88", "EXTTOCALL=8008") in new stack

-- Executing [[email protected]:5] Set("SIP/4501-b7218d88", "CFUEXT=") in new stack

-- Executing [[email protected]:6] Set("SIP/4501-b7218d88", "CFBEXT=") in new stack

-- Executing [[email protected]:7] Set("SIP/4501-b7218d88", "RT=""") in new stack

-- Executing [[email protected]:8] Macro("SIP/4501-b7218d88", "record-enable|8008|IN") in new stack

-- Executing [[email protected]:1] GotoIf("SIP/4501-b7218d88", "1?check") in new stack

-- Goto (macro-record-enable,s,4)

-- Executing [[email protected]:4] ExecIf("SIP/4501-b7218d88", "0|MacroExit|") in new stack

-- Executing [[email protected]:5] GotoIf("SIP/4501-b7218d88", "0?Group:OUT") in new stack

-- Goto (macro-record-enable,s,15)

-- Executing [[email protected]:15] GotoIf("SIP/4501-b7218d88", "1?IN") in new stack

-- Goto (macro-record-enable,s,20)


-- Executing [[email protected]:20] ExecIf("SIP/4501-b7218d88", "1|MacroExit|") in new stack


-- Executing [[email protected]:9] Macro("SIP/4501-b7218d88", "dial||trw|8008") in new stack

-- Executing [[email protected]:1] GotoIf("SIP/4501-b7218d88", "1?dial") in new stack

-- Goto (macro-dial,s,3)

-- Executing [[email protected]:3] AGI("SIP/4501-b7218d88", "dialparties.agi") in new stack

-- Launched AGI Script /var/lib/asterisk/agi-bin/dialparties.agi

dialparties.agi: Starting New Dialparties.agi

== Parsing ‘/etc/asterisk/manager.conf’: Found

== Parsing ‘/etc/asterisk/manager_additional.conf’: Found

== Parsing ‘/etc/asterisk/manager_custom.conf’: Found

dialparties.agi: Caller ID name is ‘Brandon Arthur’ number is ‘4501’

dialparties.agi: USE_CONFIRMATION: ‘FALSE’

dialparties.agi: RINGGROUP_INDEX: ‘’

dialparties.agi: Methodology of ring is ‘none’

--  dialparties.agi: Added extension 8008 to extension map

--  dialparties.agi: Extension 8008 cf is disabled

--  dialparties.agi: Extension 8008 do not disturb is disabled

dialparties.agi: extnum 8008 has: cw: 1; hascfb: 0 [] hascfu: 0 []

dialparties.agi: ExtensionState: 0

--  dialparties.agi: dbset CALLTRACE/8008 to 4501


--  dialparties.agi: Filtered ARG3: 8008

-- AGI Script dialparties.agi completed, returning 0


-- Executing [[email protected]:7] Dial("SIP/4501-b7218d88", "ZAP/45||trw") in new stack
-- Called 45
-- Zap/45-1 is ringing

– Zap/45-1 is ringing

-- Starting simple switch on 'Zap/42-1'

– Executing [*[email protected]:1] Macro(“Zap/42-1”, “user-callerid|SKIPTTL|”) in new stack
– Executing [[email protected]:1] Set(“Zap/42-1”, “AMPUSER=8005”) in new stack
– Executing [[email protected]:2] GotoIf(“Zap/42-1”, “0?report”) in new stack
– Executing [[email protected]:3] ExecIf(“Zap/42-1”, “1|Set|REALCALLERIDNUM=8005”) in new stack
– Executing [[email protected]:4] Set(“Zap/42-1”, “AMPUSER=8005”) in new stack
– Executing [[email protected]:5] Set(“Zap/42-1”, “AMPUSERCIDNAME=Test Line 1”) in new stack
– Executing [[email protected]:6] GotoIf(“Zap/42-1”, “0?report”) in new stack
– Executing [[email protected]:7] Set(“Zap/42-1”, “AMPUSERCID=8005”) in new stack
– Executing [[email protected]:8] Set(“Zap/42-1”, “CALLERID(all)=“Test Line 1” <8005>”) in new stack
– Executing [[email protected]:9] ExecIf(“Zap/42-1”, “0|Set|CHANNEL(language)=”) in new stack
– Executing [[email protected]:10] GotoIf(“Zap/42-1”, “1?continue”) in new stack
– Goto (macro-user-callerid,s,19)
– Executing [[email protected]:19] NoOp(“Zap/42-1”, “Using CallerID “Test Line 1” <8005>”) in new stack
== Auto fallthrough, channel ‘Zap/42-1’ status is ‘UNKNOWN’
– Executing [[email protected]:1] Macro(“Zap/42-1”, “hangupcall”) in new stack

-- Executing [[email protected]:1] GotoIf("Zap/42-1", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,4)
-- Executing [[email protected]:4] GotoIf("Zap/42-1", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,7)
-- Executing [[email protected]:7] GotoIf("Zap/42-1", "1?theend") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [[email protected]:9] Hangup("Zap/42-1", "") in new stack

== Spawn extension (macro-hangupcall, s, 9) exited non-zero on ‘Zap/42-1’ in macro ‘hangupcall’
== Spawn extension (macro-hangupcall, s, 9) exited non-zero on ‘Zap/42-1’
– Hungup ‘Zap/42-1’
– Zap/45-1 is ringing

-- Hungup 'Zap/45-1'

I really appreciate any help, Thanks

Do extensions 8005 and 8008 work? When you do a *65, does Allison speak your extension?

Thanks for the reply. Yes both extensions function normally. Here is the output from CLI> show features

show features

Builtin Feature Default Current


Pickup *8 *8
Blind Transfer # ##
Attended Transfer *2
One Touch Monitor *1
Disconnect Call * *
Park Call

Dynamic Feature Default Current


(none)

Call parking

Parking extension :70
Parking context :parkedcalls
Parked call extensions:71-78

Here are the extensions in Zapata_additional.conf

;;;;;;[8005]
signalling=fxo_ks
pickupgroup=3
[email protected]
immediate=no
echotraining=800
echocancelwhenbridged=no
echocancel=yes
context=from-internal
callprogress=no
callgroup=3
callerid=device <8005>
busydetect=yes
busycount=7
accountcode=
channel=>42

;;;;;;[8008]
signalling=fxo_ks
pickupgroup=3
[email protected]
immediate=no
echotraining=800
echocancelwhenbridged=no
echocancel=yes
context=from-internal
callprogress=no
callgroup=3
callerid=device <8008>
busydetect=yes
busycount=7
accountcode=
channel=>45

This *8 feature has worked normally in the past but recently stopped. I’m not sure if the update to 2.7 is a factor, I haven’t seen any other bug reports like this.