Per another thread, I was unable to get the upgrade from 13 to 14 to work, so I gave up and am doing a clean install of 15. Will manually move data.
QUESTIONS:
I can export/import extensions and DID’s. I don’t see an option for IVR’s, Queues, Ring Groups, Time Conditions, and more. Does this need to be done manually?
I want to move all the system announcements, MOH, and user mailbox recordings. Best way to do this?
Other than doing the previously mentioned backup and restore.
You are correct. IVR’s, Queues, Ring Groups, Time Conditions, etc need to be done manually.
We recently have done a number of upgrades without the Backup and Restore feature.
The big things we came across were the user-facing changes:
Voicemail Options - i.e. envelope
Extensions - obviously
BLFs
Ability to retrieve old voicemails - having a way to do this goes a long way
FEATURE CODES - when adding TCs, CF Toggles, Recordings and other things I can’t think of. It changes the feature codes attached to them.
Firewall - if you have people remotely connecting
Phone Local Phonebook - if they were adding to it
Small things you might miss:
Blacklist
Asterisk Phonebook
Users
Things people didn’t really care about (they might have grumbled):
Redo Voicemail Greetings
Set up VM password
We actually have used this opportunity to discuss the current call flow and suggest new features or things that would benefit their call flow. We have even had customers want to redo their extension numbering as so many people had changed since they originally set them up.
You are free to move settings manually, but IMO every minute you spend doing so is wasted. The exception to that might be if your moving from a compromised system where you want a clear ‘air gap’ between them.