French Language for fr queue

General Help
1

Trying to get french language to work on a french queue without success.
Using CentOS 6.4 x86_64, FreePBX 2.11 with Asterisk 11.

This is what I have in my extensions_addtional.conf - generated by FeeePBX. I can manually edit the file(which I know you’re not suppose because after any reload it gets over written.)

[app-languages]
include => app-languages-custom
exten => 1,1,Noop(Changing Channel to language: fr (French))
exten => 1,n,Set(CHANNEL(language)=fr)
exten => 1,n,Goto(ext-queues,901,1)

I use this right now: exten => 901,n,SET(CHANNEL(language)=fr)
but ofcourse gets wiped out each time.

Any help would be appriciated.

2

Under the Applications menu there is a Language selection. It even uses a French IVR as the example.

3

I’m using one IVR… press 1 for english 2 for french
they then both have an annoucement and then go to a queue 900 for ENG
901 for FR.
I would like french language prompts while in the French queue. Like your are number so and so and your call is so many in line.
In the drop down list under Applications > Language - I selected the Queues and selected 901 for french and used fr.
Am I wrong in how this is setup ?

4

Yes. Create the language instance called French. Send the calls to that language when they press 2 for French and then send it to the French queue.

5

So… I’m lost as to how to point it to french when key 2 is pressed.
I have the French Instance created, always had that.
I just can’t see how to do what you’re saying :frowning: Sorry …

6

Point the IVR selection for pressing 2 to the. French language. In the French language point it to the queue.

7

thanks for the help!!

8

You are welcome. Always happy to help.