FreePBXact docks the CRM API interface, calls the call record, and displays no data


(Bruce Zhou) #1

Hello:

I configure CRM API settings and CRM API environment in FreePBXact. I try to record calls in CRM API endpoints, but my application shows no data.

[root@freepbx /]# curl -X GET  -s -H "Token: e6fa6b1e1e8502bb3d42892f2b13835f4398d2a3cb8378a5dbad5c80f8e20d0l" -H "Content-Type: application/json"  http://localhost//admin/api/sangomacrm/rest/calls/list/both | python -m json.tool
{
    "data": [],
    "status": true
}

`


(Preston McNair) #2

Have you licensed the CRM add-on?


(TheJames) #3

Assuming yes, and assuming you have the API stuff enabled to log calls.
you may wish to open a ticket at https://support.sangoma.com


(Bruce Zhou) #4

Hello:

It’s okay for me to get user information through username id,as follows:`
[root@freepbx ~]# curl -X GET \

-s
-H “Token: 9b5e5fd577e8ca124e6dee7f4957b986dc6fd7986c6ce05ced98839d7db5767b”
-H “Content-Type: application/json”
http://localhost//admin/api/sangomacrm/rest/users/extension/100 | python -m json.tool
{
“data”: {
“auth”: “1”,
“authid”: null,
“cell”: null,
“company”: null,
“dateformat”: null,
“datetimeformat”: null,
“default_extension”: “100”,
“department”: null,
“description”: “Autogenerated user on new device creation”,
“displayname”: “Bruce.Zhou”,
“email”: “”,
“fax”: null,
“fname”: null,
“home”: null,
“id”: “1”,
“language”: null,
“lname”: null,
“password”: “Hidden”,
“permissions”: null,
“primary_group”: null,
“timeformat”: null,
“timezone”: null,
“title”: null,
“username”: “100”,
“work”: null
},
“status”: true
}

but I have a problem that there’s no record of finding call records. Why is it empty inside data?
[root@freepbx /]# curl -X GET -s -H "Token: e6fa6b1e1e8502bb3d42892f2b13835f4398d2a3cb8378a5dbad5c80f8e20d0l" -H "Content-Type: application/json" http://localhost//admin/api/sangomacrm/rest/calls/list/both | python -m json.tool { "data": [], "status": true }Can you help me out? Thank you.


(James Zhu) #5

hi:
yes, he is my customer and buy CRM module from my side.


(Ethannz) #6

WhAt CRM are using by the way? We are using Zoho but we are finding the Call attachments do not go under call activities but they go under call attachments of the contact.