We are having the voice lab issue after call transfer:
A person “A” calls our external partner “B”: partner B then automatically redirects call to our company “X”, then X hears what the person “A” wants and retransfer the call to a specific phone number at the office of the partner B.
So this chain is rather long
Person A-> Partner B-> our company X-> Partner B
Only at the last step the delay starts.
The lines remain allocated on FreePBX (our company) until the end of the call between the Person A and the number to which we have made the transfer.
Can you suggest where to start troubleshooting and what to look for?
Thanks in advance!