Hello all
I have 1 active incoming call from my DID provider but statistics showing:
Total active calls 1
Internal calls 1
External calls 0
Total active channels 2
Is that normal? Shouldn’t I have “External calls 1” ?
Hello all
I have 1 active incoming call from my DID provider but statistics showing:
Total active calls 1
Internal calls 1
External calls 0
Total active channels 2
Is that normal? Shouldn’t I have “External calls 1” ?
It’s normal.
The PBX determines it by where it is routing the call to - an internal or external destination.
So if you were to make an;
External call:
Total active calls 1
Internal calls 0
External calls 1
Total active channels 2
Internal Call (to another extension):
Total active calls 1
Internal calls 1
External calls 0
Total active channels 2
Thanks!
But I suppose it will be good to see a number of calls between the local PBX & external provider(s) regardless of the call direction.
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