Hi Dickson,
I did test it and it did worked good i have the output to CDR
Hangup s [macro-survey] ANSWERED 00:20 1|3
I have 2 question.
1 I would like when the question 2 is answered to go and read thank you recording saying " thank you for participation on the survey goodbye" then hangup.
2 how i would know for which Agent was this survey entered
example.
I have 2 queues with 3 to 5 agents per each queue if I’m a costumer and i spoke to agent A and I take the survey how i know what survey was for Agent A
Thank you For your help