Background: I was out for a couple of days for business. I left FreePBX working, with two outbound trunks and the respective inbound and outbound routes configured and working well, with IVR and the like. This took me many hours of learning and work. During my absence, a person I love sooo much thought that the NUC that runs FreePBX was perhaps consuming many kilowats per hour and turned the NUC off to spare energy.
Issue: I turned on the NUC and…surprise! When calling the PBX phone from my mobile, I can hear in my mobile the call rings but the FreePBX IVR will not answer automatically the call as it should. The outgoing calls (national and international) do not go through, the message runs “all circuits are busy”.
What I did: While refraining me to go for a divorce , I:
a. updated all the modules in the hopes any non-updated module could be the reason of this FreePBX behaviour.
b. checked the trunks and in-outbound routes settings, they are ok.
The issue continues as described above. I am using FreePBX 13.0.190.19 .
here you have the FreePBX log, please, any advice is welcome:
`[2017-02-20 20:26:21] WARNING[6390]: res_pjsip_outbound_registration.c:878 handle_registration_response: Fatal response '401' received from 'sip:192.168.178.1:5060' on registration attempt to 'sip:[email protected]:5060', stopping outbound registration
[2017-02-20 20:26:34] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-20 20:26:34] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘99.999.99.9:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-20 20:26:35] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-20 20:26:36] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-20 20:27:04] WARNING[6390]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-20 20:27:04] NOTICE[6390]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘99.999.99.9:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-20 20:27:10] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-20 20:27:34] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-20 20:27:34] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘99.999.99.9:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-20 20:27:35] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-20 20:27:36] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-20 20:28:04] WARNING[6390]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-20 20:28:04] NOTICE[6390]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘99.999.99.9:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-20 20:28:10] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060`
Thank you James. I checked the options, the endpoints are ok, their authentication credentials are ok. After reading this thread here I changed the Trunk DTMF from Auto to RFC4733. No way.
The IVR is not working anymore, the extensions can call one another, but inbound calls and outbound calls do not get through. I post below the verbose. Question: the IP 123.149.50.30 below must be the Public IP from my router?
Connected to Asterisk 13.11.2 currently running on pbx (pid = 2093)
[2017-02-21 12:23:33] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:23:36] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:23:47] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:23:47] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:24:18] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:24:18] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:24:27] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:24:33] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:24:36] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:24:48] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:24:48] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:25:18] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:25:18] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
– Contact 313/sip:[email protected]:37085;rinstance=deb05bdb2f507861 is now Unreachable. RTT: 0.000 msec
== Endpoint 313 is now Unreachable
[2017-02-21 12:25:27] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:25:33] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:25:36] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:25:48] WARNING[6390]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:25:48] NOTICE[6390]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:26:18] WARNING[6390]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:26:18] NOTICE[6390]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
– Contact 313/sip:[email protected]:37085;rinstance=deb05bdb2f507861 is now Reachable. RTT: 684.076 msec
== Endpoint 313 is now Reachable
[2017-02-21 12:26:27] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:26:33] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:26:36] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:26:48] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:26:48] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:27:18] WARNING[6390]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:27:18] NOTICE[6390]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:27:27] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:27:33] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:27:36] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:27:48] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:27:48] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
– Removed contact ‘sip:[email protected]:37085;rinstance=deb05bdb2f507861’ from AOR ‘313’ due to request
== Contact 313/sip:[email protected]:37085;rinstance=deb05bdb2f507861 has been deleted
== Endpoint 313 is now Unreachable
== Contact 313/sip:[email protected]:37085;rinstance=72881536ebaf13cc has been created
– Added contact ‘sip:[email protected]:37085;rinstance=72881536ebaf13cc’ to AOR ‘313’ with expiration of 60 seconds
== Endpoint 313 is now Reachable
– Contact 313/sip:[email protected]:37085;rinstance=72881536ebaf13cc is now Reachable. RTT: 6.810 msec
– Removed contact ‘sip:[email protected]:37085;rinstance=72881536ebaf13cc’ from AOR ‘313’ due to request
== Contact 313/sip:[email protected]:37085;rinstance=72881536ebaf13cc has been deleted
== Endpoint 313 is now Unreachable
– Added contact ‘sip:[email protected]:37085;rinstance=bd84aa82c65621aa’ to AOR ‘313’ with expiration of 60 seconds
== Contact 313/sip:[email protected]:37085;rinstance=bd84aa82c65621aa has been created
== Endpoint 313 is now Reachable
– Contact 313/sip:[email protected]:37085;rinstance=bd84aa82c65621aa is now Reachable. RTT: 4.774 msec
– Removed contact ‘sip:[email protected]:37085;rinstance=bd84aa82c65621aa’ from AOR ‘313’ due to request
== Contact 313/sip:[email protected]:37085;rinstance=bd84aa82c65621aa has been deleted
== Endpoint 313 is now Unreachable
– Added contact ‘sip:[email protected]:37085;rinstance=e88e78f89f1e7f30’ to AOR ‘313’ with expiration of 60 seconds
== Contact 313/sip:[email protected]:37085;rinstance=e88e78f89f1e7f30 has been created
== Endpoint 313 is now Reachable
– Contact 313/sip:[email protected]:37085;rinstance=e88e78f89f1e7f30 is now Reachable. RTT: 3.744 msec
[2017-02-21 12:28:18] WARNING[30130]: res_pjsip_endpoint_identifier_ip.c:145 ip_identify: Identify section ‘MySipProvider’ points to endpoint ‘MySipProvider’ but endpoint could not be looked up
[2017-02-21 12:28:18] NOTICE[30130]: res_pjsip/pjsip_distributor.c:525 log_failed_request: Request ‘OPTIONS’ from ‘sip:[email protected]’ failed for ‘123.149.50.30:5060’ (callid: [email protected]) - No matching endpoint found
[2017-02-21 12:28:27] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:28:33] ERROR[30130]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
[2017-02-21 12:28:36] ERROR[6390]: res_pjsip/pjsip_options.c:381 qualify_contact: Unable to find an endpoint to qualify contact sip:[email protected]:5060
pbx*CLI>
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