When I send a call to a number that is busy in a particular trunk, it keeps playing endless music, does anyone know how I can change this setting?
Thanks in advance!
look at the inbound routes destination and follow it
it sounds like you have something explicitly directed to music on hold , directed to queue which is playing music on hold , or something else thats playing music versus ringing
cli call trace of the event would be helpful
Thanks for the answer,
The problem occurs in outgoing calls!
call trace still applies - it will show you how it got there
maybe your outbound route failure destination is pointed to something odd
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Unfortunately I did not find anything related to the problem in my settings, any ideas?
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