FreePBX GUI not accepting password

General Help
1

So I have FreePBX installed and hosted with FreePBXhosting.com and the system is working fine. Recently I have noticed that I am not able to login to the FreePBX GUI using my password. I know the password is correct because I am still logged in on another machine and I can see the password listed in Advanced Settings. I tried changing the password to something different and it still won’t let me login. I have verified that my IP is not banned in Fail2ban and I have triple checked that I am typing the password correctly. I have also tried from different physical locations (different IP) and used different computers and different browsers all with the same result. I do have the GUI running in SSL but it was working fine for a while after that was enabled. I am not sure what to do to fix this issue. I now only have access to the GUI from one machine that is already logged in and I worry that if that session expires or something, I will be locked out of the GUI. I am still able to log into the box via SSH and Webmin without issues.

Any insight would be greatly appreciated.

Thanks,
Dominic

2

Also, I am using the newest available release, 2.11.64-7 or something like that, I am not at the computer that I am able to access the GUI from and I am a Linux novice to say the least so don’t know how to look this up via the command line without doing some Googling. I can get an exact build if needed.

Thanks,
Dominic

3

If you are paying for the service you might try contacting tech support.

4

You would not set your password in Advanced Settings. You would set your password in the Administrator module. Sounds like you are changing some other password.