Hey all, I had a quick quick question about configuring the call flow in Freepbx. Calls will come into an IVR and will go to ring group once a particular option is pushed. I was thinking after X seconds of no answer (everyone is on the phone) they go into a parking lot so when someone is available they can pick up the line.
Would this be the best way to approach this? Essentially, the people calling in would need to be “on hold”. I’m using the base version with no premium modules. Thanks for your input!