Greetings, I THINK I know what is going on here but not 100% and I am unclear of where to go from here.
So I am fairly sure this is a Cisco phone deal and has to do with the programming of the softkeys.
But here is the situation.
-Call comes into x500 and is put on hold
-another call comes into x500
-the second call needs to be transferred but the softkeys only show xferlX and conflX, neither of which allow for a normal transfer
(I can duplicate this all day and I tried it on a Sangoma phone which worked just fine)
(I also see that this works on a 525 just fine so possible a limitation of the 504?)
So has anyone seen this? Is this a softkey deal on the phone? Is this an order of operations situation where the user needs to trained? Or am I totally just missing the obvious.
Any input is much appreciated,