I have a customer that I converted from an old Partner/Avaya Analog system about a year ago. They were reaching the limits of the system and were tired of constant phone issues mainly because they are rough on their phones. I had proposed going with a new VoIP system giving them a leap into the future of telephony. I explained all the features and they were so excited. All of the things they wished they had was in FreePBX.
They were so used to the old system where they had Line 1,2 and 3. Call comes in, someone answers, caller is put on hold, target is told that line 2 is for them, target pickups the line and so on. Simple, right?
I bought 12 Sangoma phones and a 4 Line interface card. I setup the system and ran great. All the users have seemed to adapt to the new system but the CEO. Constant complaints that its too complicated, confusing and they (CEO) hate it. I told the CEO that is the future of phone systems. The old Analog way of doing it was outdated.
So today I get a call from the CEO. Long story short, my head is on the chopping block. Is there any way to make FreePBX to act or look like their old system? Meaning, on the phone they will have their 3 lines. Anyone can pickup a line and dial out. When a call is put on hold, anyone can pick up the line. I implemented call parking feature and they just dont get it. What seems logical and simple for us is impossible for them.
Don’t get my wrong, I am not bashing the CEO. They are just very stubborn in their old ways and fear change.
Thanks for letting me rant, this is very frustrating.