FreePBX admin Dashboard: FreePBX Statistics won't display any online users

the extensions seem to be active, but the statistics lists them all as offline, regardless of actual status.

more of an annoyance really, but i do use the statistics for quick troubleshooting.
(FreePBX 15.0.17.12)

~Travis

nevermind… fixed it.

firewall and intrusion detection networks were configured incorrectly. i fixed, and rebooted the extensions.

~Travis

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