FreePBX 2.11 and Zoiper unable to make external calls

Hi all,

I am using Zoiper to try and make external calls, however FPBX keeps giving me issues, Zoiper(on my android phone) shows a 503 Service unavailable. And FreePBX logs is showing the following:

[2017-06-22 18:40:00] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:1] ResetCDR(“SIP/330766****-000018ae”, “”) in new stack
[2017-06-22 18:40:00] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:2] NoCDR(“SIP/1330766***-000018ae”, “”) in new stack
[2017-06-22 18:40:00] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:3] Progress(“SIP/1330766***-000018ae”, “”) in new stack
[2017-06-22 18:40:00] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:4] Wait(“SIP/1330766***-000018ae”, “1”) in new stack
[2017-06-22 18:40:01] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:5] Progress(“SIP/1330766***-000018ae”, “”) in new stack
[2017-06-22 18:40:01] VERBOSE[13680][C-0000135a] pbx.c: – Executing [1330766***@from-internal:6] Playback(“SIP/1330766***-000018ae”, “silence/1&cannot-complete-as-dialed&check-number-dial-again,noanswer”) in new stack
[2017-06-22 18:40:01] VERBOSE[13680][C-0000135a] file.c: – <SIP/1330766***-000018ae> Playing ‘silence/1.gsm’ (language ‘en’)
[2017-06-22 18:40:02] VERBOSE[13680][C-0000135a] file.c: – <SIP/1330766***-000018ae> Playing ‘cannot-complete-as-dialed.gsm’ (language ‘en’)
[2017-06-22 18:40:04] VERBOSE[13680][C-0000135a] pbx.c: == Spawn extension (from-internal, 1330766***, 6) exited non-zero on ‘SIP/1330766***-000018ae’

I am at a lose on this one, i have tried everything i can think of, the extension is set for NAT and the extension works on Ekiga. I am connecting to wifi so it is not a IPSec issue. The account is showing as registered. Anyone have any insight?

There is no outbound route with a dial pattern to match 1330766.

I am not sure I understand, I have this same extension setup on Ekiga on my linux system and I am able to make calls without issue. the issue only happens when Zoiper is being used.

This issue can be closed, I found the cause, turns out a prefix was placed on the extension and I was not told.