I’ve got a new system running and having random reboots of Polycom IP331 & Ip335 phones. The VVX410 phones also started to lag and act super slow. The delay when pushing a button was almost 6 seconds. I have a few other systems running with similar settings and have never had an issue like this.
App log below from ip 331.
000005.920|res ||03|Initial log entry. Current logging level 4
000005.924|httpa||03|Initial log entry. Current logging level 4
000005.924|lldp ||03|Initial log entry. Current logging level 4
000005.924|cdp ||03|Initial log entry. Current logging level 4
000005.926|sys ||03|Initial log entry. Current logging level 4
000005.996|ssps ||03|Initial log entry. Current logging level 4
000005.996|so ||03|soCodecConfig: Explicitly Adding codecG722 for PTT
000008.424|so ||03|System Info Reports:
000008.424|so ||03| CPU is TNETV1057/C55x, rev 2 running at 87.500MHz with memory at 87.500MHz.
000008.424|so ||03| Board is identified as PolycomSoundPointIP-SPIP_331.
000008.424|so ||03| DRAM_LO: 0x94000000. DRAM_SIZE: 32 MB
000008.424|so ||03| Clocks are VBUSP: 87.500MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 87.500MHz, DSP: 87.500MHz.
000008.424|so ||03| NOR flash detected is 12
000008.424|key ||03|Initial log entry. Current logging level 4
000008.428|httpd||03|Initial log entry. Current logging level 4
000008.430|poll ||03|Initial log entry. Current logging level 4
000008.430|push ||03|Initial log entry. Current logging level 4
000008.430|poll ||03|Initial log entry. Current logging level 4
000008.430|poll ||03|Initial log entry. Current logging level 4
000008.430|poll ||03|Initial log entry. Current logging level 4
000008.432|poll ||03|Initial log entry. Current logging level 4
000008.432|poll ||03|Initial log entry. Current logging level 4
000008.432|ht ||03|Initial log entry. Current logging level 4
000008.432|dbuf ||03|Initial log entry. Current logging level 4
000008.436|ssps ||03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4, Version=6.1.1.0010 11-Jul-12 19:00
000008.436|ssps ||03|Application, comp. 1: P/N=3150-11580-611.
000008.436|pps ||03|Initial log entry. Current logging level 4
000008.436|sip ||03|Initial log entry. Current logging level 4
000008.438|ptt ||03|Initial log entry. Current logging level 4
000008.542|so |4|03|Core Audio: Instruction 1 chord 0 of sound effect Message waiting not found
000008.542|so |4|03|Core Audio: Instruction 2 chord 0 of sound effect Message waiting not found
000008.542|so |4|03|Core Audio: Instruction 3 chord 0 of sound effect Message waiting not found
000008.588|so |4|03|Core Audio: Instruction 1 chord 0 of sound effect Message waiting not found
000008.588|so |4|03|Core Audio: Instruction 2 chord 0 of sound effect Message waiting not found
000008.588|so |4|03|Core Audio: Instruction 3 chord 0 of sound effect Message waiting not found
000008.750|so ||03|Using TCP IP Media Port, configured initial RTP port 2222
000008.784|sshc ||03|Initial log entry. Current logging level 4
000008.788|cmp ||03|Initial log entry. Current logging level 4
000008.788|wmgr ||03|Initial log entry. Current logging level 4
000008.798|slog ||03|Initial log entry. Current logging level 3
000008.990|app1 ||03|Initial log entry. Current logging level 4
000008.990|app1 |4|03|Default StatusBar is disabled
000008.994|app1 |4|03|mb.main.home parameter is empty
000008.998|mb ||03|Initial log entry. Current logging level 4
000009.082|ldap ||03|Initial log entry. Current logging level 4
000009.084|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
000009.112|efk ||03|Initial log entry. Current logging level 4
000009.208|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
000011.702|cfg ||03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000014.214|cfg ||03|RT| Phone IP address is 10.26.22.65.
000014.216|cfg ||03|RT| Subnet mask is 255.255.255.0.
000014.216|cfg ||03|RT| Gateway address is 10.26.22.252.
000014.216|cfg ||03|RT| DNS server is 8.8.8.8.
000014.216|cfg ||03|RT| DNS alternate server is 8.8.4.4.
000014.216|cfg ||03|RT| DNS domain is localdomain.
000014.216|cfg ||03|RT| GMT offset is -18000 seconds.
000014.220|dns ||03|DNS resolver servers are ‘8.8.8.8’ ‘8.8.4.4’
000014.220|dns ||03|DNS resolver search domain is ‘localdomain’
000014.222|cfg ||03|RT|Primary IP changed to 10.26.22.65 subnet mask 255.255.255.0
000014.222|cfg ||03|RT|cfgRtNetInterfaceUpdate: bfeng – calling network status callback
000014.222|cfg ||03|RT|cfgRtNetInterfaceUpdate: bfeng – calling network status callback
000014.224|cfg ||03|RT| Phone IP address is 10.26.22.65.
000014.224|cfg ||03|RT| Subnet mask is 255.255.255.0.
000014.224|cfg ||03|RT| Gateway address is 10.26.22.252.
000014.224|cfg ||03|RT| DNS server is 8.8.8.8.
000014.224|cfg ||03|RT| DNS alternate server is 8.8.4.4.
000014.224|cfg ||03|RT| DNS domain is localdomain.
000014.224|cfg ||03|RT| GMT offset is -18000 seconds.
000014.262|sys ||03|0x95869790 (tDhcpcStateTask): arp_check: No reply, addr not used
000014.300|so ||03|Network initialized. Starting network tasks.
000014.300|log |*|03|Install file upload callback for ‘so’
000014.346|app1 |5|03|Corporate directory instance does not exists.
000014.374|sip ||03|Fast Boot Measurement Point: Ready for Call, uptime: 14.374 sec.
000014.442|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-directory.xml’ is not present
000015.364|cfg ||03|Prov|Starting to update polycom/2/2345-12365-001.sip.ld
1120212555|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-phone.cfg’ is not present
1120212555|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-web.cfg’ is not present
1120212555|copy ||03|Server ‘10.26.22.2’ said ‘000000000000-license.cfg’ is not present
1120212555|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-license.cfg’ is not present
1120212555|cfg ||03|Prm|0004f2265cfb-features.cfg: Value 500 for configuration parameter dir.local.contacts.maxNum is too large, using 99, the maximum allowed
1120212555|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.2.lineKeys is too small, using 1, the minimum allowed
1120212555|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.3.lineKeys is too small, using 1, the minimum allowed
1120212555|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.4.lineKeys is too small, using 1, the minimum allowed
1120212555|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.5.lineKeys is too small, using 1, the minimum allowed
1120212555|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.6.lineKeys is too small, using 1, the minimum allowed
1120212555|cfg ||03|Prov|Setting device parameters from configuration files.
1120212555|cfg ||03|Prov|Finished updating configuration
1120212556|cfg ||03|Prov|Starting to update polycom/2/2345-12365-001.sip.ld
1120212556|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-phone.cfg’ is not present
1120212556|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-web.cfg’ is not present
1120212556|copy ||03|Server ‘10.26.22.2’ said ‘000000000000-license.cfg’ is not present
1120212556|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-license.cfg’ is not present
1120212556|cfg ||03|Prov|Setting device parameters from configuration files.
1120212556|cfg ||03|Prov|Finished updating configuration
1120212557|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-boot.log’ is not present
1120212557|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1120212610|copy ||03|Server ‘10.26.22.2’ said ‘languages/Website_dictionary_language_en-us.xml’ is not present
1120212610|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1120212610|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1120212610|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in cache
1120212610|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in phone flash
1120212724|cfg |5|03|Prm|Parameter 0 is out of range
1120212732|cfg |5|03|Prm|Parameter 0 is out of range
1120212838|copy ||03|Server ‘10.26.22.2’ said ‘languages/Website_dictionary_language_en-us.xml’ is not present
1120212838|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1120212838|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1120212838|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in cache
1120212838|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in phone flash
1120212924|cfg ||03|RT|Changed prov general
1120212924|cfg ||03|Prov|Starting to update
1120212925|cfg ||03|Prov|Updating the Updater
1120212925|cfg ||03|Prov|Image has been changed
1120212926|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-phone.cfg’ is not present
1120212926|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-web.cfg’ is not present
1120212926|copy ||03|Server ‘10.26.22.2’ said ‘000000000000-license.cfg’ is not present
1120212926|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-license.cfg’ is not present
1120212926|cfg ||03|Prov|Provisioning needs to reboot to upgrade image(s)
1120212926|app1 ||03|Manual Reboot
1120212926|cfg ||03|Prov|Finished updating configuration
1120212926|so ||03|SoNcasC::procMsg: Client service shutdown complete
1120212926|wdog ||03|Watchdog Expired: tSupObjs
000006.964|log ||03|---------- Initial log entry ----------
000006.966|so ||03|Platform: Model=SoundPoint IP 331, Assembly=2345-12365-001 Rev=2 Region=
000006.966|so ||03|Platform: Interface eth0 MAC=0004f2265cfb
000006.968|so ||03|Platform: BootBlock=3.0.2.0024 (12365-001) 30-Nov-10 14:56
000006.968|so ||03|Platform: Updater=5.0.14.0580 13-Jul-18 14:47
000006.968|so ||03|Application, main: Label=SIP, Version=Mink 4.0.14.1580 13-Jul-19 16:48
000006.968|so ||03|Application, main: P/N=3150-11530-409
000006.968|rdisk||03|RAM disk created, size: 4,194,304 bytes
000006.968|ocsp ||03|O.C.S.P. Enabled = 0
000006.970|tls ||03|Initial log entry. Current logging level 4
000007.042|pmt ||03|Initial log entry. Current logging level 4
000007.044|wdog ||03|Initial log entry. Current logging level 4
000007.044|ethf ||03|Initial log entry. Current logging level 4
000007.044|hw ||03|Initial log entry. Current logging level 4
000007.044|ares ||03|Initial log entry. Current logging level 4
000007.044|dns ||03|Initial log entry. Current logging level 4
000007.044|cfg ||03|Initial log entry. Current logging level 4
000007.046|dot1x||03|Initial log entry. Current logging level 4
000007.052|cfg |5|03|RT|Error installing DHCP event hook.
000007.064|log |4|03|UtilLogC:: syslog sendto on UDP socket to ‘10.4.41.159’ failed
000007.112|lic ||03|Initial log entry. Current logging level 4
000007.112|lic |4|03|cfgCfsFlashKeyScratchLoad: key is blank
000007.156|curl ||03|Initial log entry. Current logging level 4
000007.156|utilm||03|Initial log entry. Current logging level 4
000007.156|copy ||03|Initial log entry. Current logging level 4
000007.156|rtos ||03|Initial log entry. Current logging level 4
000013.060|cfg ||03|RT|cfgRtNetInterfaceUpdate: Network not initialized
000017.584|cfg ||03|RT| Phone IP address is 10.26.22.65.
000017.586|cfg ||03|RT| Subnet mask is 255.255.255.0.
000017.586|cfg ||03|RT| Gateway address is 10.26.22.252.
000017.586|cfg ||03|RT| DNS server is 8.8.8.8.
000017.586|cfg ||03|RT| DNS alternate server is 8.8.4.4.
000017.586|cfg ||03|RT| DNS domain is localdomain.
000017.586|cfg ||03|RT| GMT offset is -18000 seconds.
000017.588|dns ||03|DNS resolver servers are ‘8.8.8.8’ ‘8.8.4.4’
000017.588|dns ||03|DNS resolver search domain is ‘localdomain’
000017.592|cfg ||03|RT|Primary IP changed to 10.26.22.65 subnet mask 255.255.255.0
000017.592|cfg ||03|RT| Phone IP address is 10.26.22.65.
000017.594|cfg ||03|RT| Subnet mask is 255.255.255.0.
000017.594|cfg ||03|RT| Gateway address is 10.26.22.252.
000017.594|cfg ||03|RT| DNS server is 8.8.8.8.
000017.594|cfg ||03|RT| DNS alternate server is 8.8.4.4.
000017.594|cfg ||03|RT| DNS domain is localdomain.
000017.594|cfg ||03|RT| GMT offset is -18000 seconds.
000017.620|cfg ||03|Prov|Starting to update
000018.496|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-phone.cfg’ is not present
000018.498|cfg |4|03|Prov|Provisioning failed due to curl error code:68 and respCode:0
000018.514|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-web.cfg’ is not present
000018.516|cfg |4|03|Prov|Provisioning failed due to curl error code:68 and respCode:0
000018.532|copy ||03|Server ‘10.26.22.2’ said ‘000000000000-license.cfg’ is not present
000018.554|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-license.cfg’ is not present
000018.616|cfg ||03|Prm|0004f2265cfb-features.cfg: Value 500 for configuration parameter dir.local.contacts.maxNum is too large, using 99, the maximum allowed
000018.658|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.2.lineKeys is too small, using 1, the minimum allowed
000018.662|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.3.lineKeys is too small, using 1, the minimum allowed
000018.664|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.4.lineKeys is too small, using 1, the minimum allowed
000018.666|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.5.lineKeys is too small, using 1, the minimum allowed
000018.668|cfg ||03|Prm|0004f2265cfb-5425.cfg: Value 0 for configuration parameter reg.6.lineKeys is too small, using 1, the minimum allowed
000018.778|cfg ||03|Prov|Setting device parameters from configuration files.
000018.824|cfg ||03|Prov|Finished updating configuration
000018.828|cfg ||03|Prov|Starting to update
000020.078|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-phone.cfg’ is not present
000020.078|cfg |4|03|Prov|Provisioning failed due to curl error code:68 and respCode:0
000020.096|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-web.cfg’ is not present
000020.098|cfg |4|03|Prov|Provisioning failed due to curl error code:68 and respCode:0
000020.114|copy ||03|Server ‘10.26.22.2’ said ‘000000000000-license.cfg’ is not present
000020.138|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-license.cfg’ is not present
000020.158|cfg ||03|Prov|Setting device parameters from configuration files.
000020.204|cfg ||03|Prov|Finished updating configuration
000020.204|sec ||03|Initial log entry. Current logging level 4
000020.206|so ||03|Configuration files: 0004f2265cfb-features.cfg, 0004f2265cfb-5425.cfg, 0004f2265cfb-sip-interop.cfg
000020.206|so ||03|Configuration file “0004f2265cfb-features.cfg” SHA1 digest: DA1460EE8D54257E242563505D48D6B2EDDD0791
000020.206|so ||03|Configuration file “0004f2265cfb-5425.cfg” SHA1 digest: EBF24AE688E6682B9427E90811457363933A0777
000020.206|so ||03|Configuration file “0004f2265cfb-sip-interop.cfg” SHA1 digest: 47E8B4F76C31AB8B2D5C955B9E18F2447996A7E9
000020.206|cfg |4|03|Prm|Configuration file(s) statistics: 6 parameter values were used but were out of range. 24 were invalid and ignored.
000020.224|log ||03|Log render level set to 1
000020.278|srtp ||03|Initial log entry. Current logging level 4
000020.280|res ||03|Initial log entry. Current logging level 4
000020.284|httpa||03|Initial log entry. Current logging level 4
000020.284|lldp ||03|Initial log entry. Current logging level 4
000020.284|cdp ||03|Initial log entry. Current logging level 4
000020.288|sys ||03|Initial log entry. Current logging level 4
000020.358|ssps ||03|Initial log entry. Current logging level 4
000020.358|so ||03|soCodecConfig: Explicitly Adding codecG722 for PTT
000022.784|so ||03|System Info Reports:
000022.784|so ||03| CPU is TNETV1057/C55x, rev 2 running at 87.500MHz with memory at 87.500MHz.
000022.784|so ||03| Board is identified as PolycomSoundPointIP-SPIP_331.
000022.784|so ||03| DRAM_LO: 0x94000000. DRAM_SIZE: 32 MB
000022.784|so ||03| Clocks are VBUSP: 87.500MHz, VBUS: 75.000MHz, USB: 25.000MHz, LCD: 87.500MHz, DSP: 87.500MHz.
000022.784|so ||03| NOR flash detected is 12
000022.784|key ||03|Initial log entry. Current logging level 4
000022.788|httpd||03|Initial log entry. Current logging level 4
000022.790|poll ||03|Initial log entry. Current logging level 4
000022.790|push ||03|Initial log entry. Current logging level 4
000022.790|poll ||03|Initial log entry. Current logging level 4
000022.790|poll ||03|Initial log entry. Current logging level 4
000022.790|poll ||03|Initial log entry. Current logging level 4
000022.790|poll ||03|Initial log entry. Current logging level 4
000022.792|poll ||03|Initial log entry. Current logging level 4
000022.792|ht ||03|Initial log entry. Current logging level 4
000022.792|dbuf ||03|Initial log entry. Current logging level 4
000022.796|ssps ||03|Application, comp. 1: Label=PolyDSP Titan Mem1 FS4, Version=6.1.1.0010 11-Jul-12 19:00
000022.796|ssps ||03|Application, comp. 1: P/N=3150-11580-611.
000022.796|pps ||03|Initial log entry. Current logging level 4
000022.796|sip ||03|Initial log entry. Current logging level 4
000022.798|ptt ||03|Initial log entry. Current logging level 4
000022.888|so |4|03|Core Audio: Instruction 1 chord 0 of sound effect Message waiting not found
000022.888|so |4|03|Core Audio: Instruction 2 chord 0 of sound effect Message waiting not found
000022.888|so |4|03|Core Audio: Instruction 3 chord 0 of sound effect Message waiting not found
000022.934|so |4|03|Core Audio: Instruction 1 chord 0 of sound effect Message waiting not found
000022.934|so |4|03|Core Audio: Instruction 2 chord 0 of sound effect Message waiting not found
000022.934|so |4|03|Core Audio: Instruction 3 chord 0 of sound effect Message waiting not found
000023.090|so ||03|Using TCP IP Media Port, configured initial RTP port 2222
000023.128|sshc ||03|Initial log entry. Current logging level 4
000023.134|cmp ||03|Initial log entry. Current logging level 4
000023.134|wmgr ||03|Initial log entry. Current logging level 4
000023.136|so ||03|Network initialized. Starting network tasks.
000023.136|log |*|03|Install file upload callback for ‘so’
1121022805|slog ||03|Initial log entry. Current logging level 3
1120213347|app1 ||03|Initial log entry. Current logging level 4
1120213347|app1 |4|03|Default StatusBar is disabled
1120213347|app1 |4|03|mb.main.home parameter is empty
1120213347|mb ||03|Initial log entry. Current logging level 4
1120213347|ldap ||03|Initial log entry. Current logging level 4
1120213347|ldap |4|03|cDynamicData::cDynamicData:cDynamicData:Failed
1120213347|efk ||03|Initial log entry. Current logging level 4
1120213347|app1 |4|03|[AppUserLoginC::Init]:flushing user cache file failed
1120213347|sip ||03|Fast Boot Measurement Point: Ready for Call, uptime: 23.768 sec.
1120213347|app1 |5|03|Corporate directory instance does not exists.
1120213347|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-directory.xml’ is not present
1120213347|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-boot.log’ is not present
1120213347|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1120213347|copy ||03|Server ‘10.26.22.2’ said ‘0004f2265cfb-app.log’ is not present
1120213347|log |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1
1120213347|log |4|03|UtilLogC: Upload succeeded. (ConsecutiveFailures 1 Total 1 MsgSendErr 0)
1120213542|copy ||03|Server ‘10.26.22.2’ said ‘languages/Website_dictionary_language_en-us.xml’ is not present
1120213542|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1120213542|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1120213542|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in cache
1120213542|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in phone flash
1120213551|copy |*|03|Server ‘10.26.22.2’ said ‘languages/Website_dictionary_language_en-us.xml’ is not present
1120213551|cfg |4|03|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-us.xml
1120213551|utilm|4|03|uBLFCompressed: File /ffs0/languages/Website_dictionary_language_en-us.xml.zzz does not exist or is empty
1120213551|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in cache
1120213551|cfg |4|03|Web|[cfgSaProcessRequestC] Website_dictionary_language_en-us.xml Language file doesn’t exist in phone flash
1120213619|sip |4|03|Registration failed User: 5425, Error Code:480 Temporarily not available