FreePBX 14 Fax Not Coming Through

freepbx
Tags: #<Tag:0x00007f7024d66118>

(jwmb224) #1

I’m running Freepbx and i’ve got a Grandstream HT814 ATA in which i’ve got a fax machine plugged in. The phone on the fax machine can make/receive calls just fine, it’s got it’s own DID coming in from the outside, and all is well. when i send a fax to it, however, it says “receiving fax”, but it never comes through. is there additional configurating i need to do besides passing the calls directly to the machine? is FreePBX 14 supposed to support passing faxes? need to know if i’m missing something…


#2

If you call the ATA manually, does the fax machine see the call?


(jwmb224) #3

i can call local phones from the fax machine, as well as call the fax machine from local phones.
i can call external numbers (like my cell) from the fax machine, as well as call the fax machine from my cell.
and when i call the fax machine from my cell or local extention, i get the beep/bop/beep that’s typical of fax machines.