Freepbx 13 upgrade error

trying to upgrade from freepbx 13 to freepbx 14, following the instructions at:
I get an error says:
’utf8’ codec can’t decode byte 0xe7 in position 2213465: invalid continuation byte
I’ve attached /var/log/sngupdate. I have tried to google this but can’t find anything relevant to freepbx. thanks for any help

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