I use FreePBX 18.104.22.168 and Asterisk 13.18.2 installed over CentOS 6.9 as per your wiki’s suggestions.
I intend to set up a scenario where the agents log into -let’s say just one- queue by using an agent number and a password, no matter what extension they sit at.
Is there a proper way to do that?
I find the regular toggle codes a bit limiting for that purpose as agent numbers seem to be bound to extension numbers.
This is no good on most callcenters where there’s shifts around the clock with different people sitting at different times of the day on the same chair.