FPBX13-A13- Cannot add IVR get page errors

General Help
1

Greetings, I am simply trying to add an IVR on a new system (see details below). When I try I get a webpage full of errors. Everything else on the system has worked fine to this point. This is the first IVR I have added to this system. Thanks!

–System Details–
Latest Official Distro X64
FreePBX V13
Asterisk 13
System and Modules up to date

-PAGE ERROR-
ExceptionHELPArray ( [name] => AfterHours [alertinfo] => 1 [description] => AfterHours [announcement] => 1 [directdial] => Disabled [invalid_loops] => 3 [invalid_retry_recording] => default [invalid_destination] => [invalid_recording] => default [retvm] => [timeout_time] => 10 [timeout_recording] => default [timeout_retry_recording] => default [timeout_destination] => [timeout_loops] => 3 [timeout_append_announce] => 0 [invalid_append_announce] => 0 [timeout_ivr_ret] => 0 [invalid_ivr_ret] => 0 ) SQLSTATE[42S22]: Column not found: 1054 Unknown column ‘alertinfo’ in ‘field list’::

2

There is a whole screen of information we need. Try to take a screenshot of it and post it here.

3

Here you go. Let me know what else you might need. Thank You!

IVR_ERROR.PNG1901×1044 52.5 KB

4

fwconsole ma install ivr

5

Yup that did it.

Can I possibly get an explanation of the issue and the resolution? It is just so I fully understand so I can solve this in the future. Thanks so much!

6

Sure. Your database did not originally accept the “ALTER” command. Who knows why. Database issues are usually easy to resolve by just installing again.

7

Ah ok I think I understand. Thank you so very much. Have a good evening.