FreePBX | Register | Issues | Wiki | Portal | Support

FPBX not recording calls


#1

I have established a PJSIP extension and activated recording of calls within voicemail. I have called the extension externally and internally and said a few words. I visit CDR reports and find that the call is noted however it has not been recorded.
Is there a setting that I have messed up??
Cheers


#2

Are your “few words” long enough to be above the “minsecs” limit you probably have in your voicemail.conf file?


#3

All voice messages left would be between 5 and 10 seconds perhaps longer


#4

http://www.asteriskdocs.org/en/3rd_Edition/asterisk-book-html-chunk/Voicemail_id263499.html

So all of your calls longer than 4 seconds by default would make it to disk.


#5

Thanks for your response dicko. I will continue to experiment to determine the problem even to the point of reinstalling FPBX
Cheers


#6

Unless you did something extra-ordinary as you installed, a re-install would be pointless. Just start with reading a whole stanza of a poem to voicemail, also make sure recording an active call also works, (voicemail kinda just works for everybody else)


#7

Any voice message does in fact appear on the Yealink phone (message light is on) and I have access to it via *97 and I can listen to it. Its just that it doesn’t appear in CDR Reports. Maybe I am accessing CDR Reports incorrectly but I cant see how as its pretty simple.


#8

To listen to voicemails you can as you have discovered use *97 ( and *98), they would not however be apparent as ‘downloadable media’ in the cdr reports (whereby otherwise ‘recorded’ calls would be) , but they would , more appropriately, be available in the users UCP


#9

I am not having a good day!!..I have established a new extension. Rang in from external line. Left a message. Go into UCP using the extension number (500) as user name and password copied and pasted from uer password in the user manage settings. Result “invalid login credentials”.
Do I need to select some setting to allow access to UCP


#10

There is a wiki link available at the top of this page, did you ever go there? A whole bunch of stuff there


#11

No…but I will go there now and check it out…Thanks


#12

As with anything , if you don’t RTFM you get to pay extra when you “ass’u’me”

Get your ducks in a row first :slight_smile:


#13

Easy when you know where to find the ducks…:roll_eyes:


#14

You found them already, if you use ucp then both the server and the client must agree, sorry, but back to RTFM’ing


#15

Into the UCP now. All this started with the call recording problem which still remains a problem but I am sure I will figure it out with the help of Wiki


#16

Please separate any ptoblems you have with voicemail from other recording issues, they are chalk and cheese.


#17

Will do…thanks :slight_smile:


(system) closed #18

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.