Forward to outside line


I’ll bet if I had a better search strategy I would find the answer to this in the archives, but failing that:

I would like to have an IVR option that would send the caller to a specific outside number. Can someone tell me how?


David Mitchell

Make sure you have the Misc. destinations module installed, Create a Misc. Destination with the number you want to call (as you would dial it) in the “Dial” textbox. Select that Misc. Destination as the target of an IVR selection.

Thanks, W.O.O. That appears to be exactly what we needed.