We are having an issue with incoming calls from time to time. Some calls are not answered from queue. Now and then the call is coming to the queue and in CDR it is displayed as answered, but it is not connected to the extension, although during a call many agents are available. Under the CDR the call is displayed as the following:
From the logs it is visible that the call was received and handled by the queue, but the agent could not be reached.
When call logs were checked the following Warning was found almost the same time as the call was received - “Task processor queue reached 500 scheduled tasks again”.
Is it because the tasks queue is full and the server is abandoning the call, or anything else? Anyone had the same issue?