FollowMe Call Confirmation Issue

Hi guys,

Now with more office users working from home, we got a complain from a user who does not have FollowMe call confirmation enabled on their extension: That on some calls the PBX does prompt to press 1, however, when they press 1, the “incoming-call-no-longer-avail” greeting plays as soon as they press 1.

Looking through the logs I see that this behavior only happens on calls that was transferred from another follow me user who does have call confirmation enabled.

Ext 101 FollowMe w/Confirmation
Ext 102 FollowMe w/o Confirmation

101 answers a call on their follow me number, they perform a DTMF blind transfer to 102, then is when the issue happens.

I tested this on two different PBXs, 1 is Ver13 Asterisk 13, the other is Ver14 Asterisk 16.

Is anyone else seeing the same behavior?


This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.