Hi guys,
Now with more office users working from home, we got a complain from a user who does not have FollowMe call confirmation enabled on their extension: That on some calls the PBX does prompt to press 1, however, when they press 1, the “incoming-call-no-longer-avail” greeting plays as soon as they press 1.
Looking through the logs I see that this behavior only happens on calls that was transferred from another follow me user who does have call confirmation enabled.
Example:
Ext 101 FollowMe w/Confirmation
Ext 102 FollowMe w/o Confirmation
101 answers a call on their follow me number, they perform a DTMF blind transfer to 102, then is when the issue happens.
I tested this on two different PBXs, 1 is Ver13 Asterisk 13, the other is Ver14 Asterisk 16.
Is anyone else seeing the same behavior?
Thanks