I’m having a strange issue which I can replicate in any FreePBX easily.
Callers is sent to a Queue.
Call is answered by the agent.The agent then transfers the call to a ring group.
This ring group has 2 extensions with # at the end so the follow-me can work. (Ex : 225# and 228#)
The no answer destination of this ring Group is Voicemail/Unavailable Message Ext 307.
If either 225 or 228 have their follow-me enabled, everything works as expected.
If one of these extensions has their follow-me disabled, the call will end up in the voicemail of that extension instead of Voicemail 307.
I have no idea why!
I have recreated a Queue with default settings or changing one setting at a time, I get this behaviour everytime. When I call the Ring group directly I cannot replicate this issue! So there is something between the queue/ring group and # option that I can’t seem to put my finger on.