Follow-me not working when user is not logged-in to device

Hi All,

We are using FPBX in devices&users (hotdesking) mode.
The user extensions have a follow-me configured towards a mobile number, using ringallv2 as ring strategy.
If the user isn’t logged on to a device… the forwards towards the external mobile number is not working.
We hear the notification “simul-call-limit-reached.alaw”. Is there any way to resolve this? So the follow-me always works, even if the user isn’t logged-in to a device?

Thanks for your help!

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