I have a customer with a FreePBX system installed about 1 1/2 years ago: FreePBX Distro: SNG7-PBX-64bit-1805-1, Release Date: May 2018, FreePBX 14 • Linux 7.5 • Asterisk 13
I can setup Follow-Me on an extension to a cell phone (using format 8885551212#) and it works fine. The incoming call to the extension rings the cell phone number in the Follow-Me configuration.
However, when the “Confirm Calls” is enabled, the cell phone doesn’t ring at all. I’ve tried long Follow-Me Ring Times (45 seconds) and various Ring Strategies (ringall, ringallv2, ringall-prim, ringallv2-prim). I just don’t understand why enabling the “Confirm Calls” prevents the call phone from even being called.
Does anyone have any suggestions? I did upgrade the Follow-Me module, but I’m a bit hesitant to just upgrade all FreePBX Modules and/or Asterisk because this is a production system. Especially because I don’t know that an upgrade will fix this issue.
I do have debugging logs with Confirm Calls enabled (where the follow-me number doesn’t ring) and with Confirm Calls disabled (where the follow-me phone does ring), if someone wants to see them. They are several hundreds of lines each so I’m not including them here.
I certainly appreciate any help that anyone wants to provide!