I can’t remember how I did this before. We have a user setup to follow me to their cell phone, if they don’t answer, it used to fall back to the PBX voicemail side. Now it is not and it goes to the voicemail on the cell phone. Is there a setting to make it always fall back to the pbx voicemail if not answered by the follow me number?
Turn on Call Confirm.
that says I have to push 1 to confirm the call. I never had to do that before
FollowMe either needs to ring shorter than the VM timeout on the destination or you need to confirm the calls. Those are the two ways it will “snap back”. Otherwise going to voicemail is an “answered” call.