Here’s an odd, head-scratcher…
I’ve got an OLD site running Asterisk 1.4.17-1 w/ FreePBX 2.4.0, using GXP-2020’s w/ firmware 1.1.6.16 … and they are unable to transfer callers directly to voicemail (i.e. Xfer > * > Extension > Send).
FreePBX 2.4.0) The caller would simply hear, that is an invalid option and be disconnected.
…so I figured I’d update them to 2.5.0 and see if that helped…
FreePBX 2.5.0) Now Asterisk is saying it’s an invalid extension, and to try re-entering the extension number… as if logging into voicemail.
CLI
-- Started music on hold, class 'default', on SIP/medi_odess-b7d31438
-- Stopped music on hold on SIP/medi_odess-b7d31438
== Spawn extension (from-internal-xfer, *119, 0) exited non-zero on 'SIP/medi_odess-b7d31438' in macro 'dial'
== Spawn extension (from-internal-xfer, *119, 0) exited non-zero on 'SIP/medi_odess-b7d31438'
-- Executing [*[email protected]:1] Macro("SIP/medi_odess-b7d31438", "user-logon|9|") in new stack
-- Executing [[email protected]:1] Set("SIP/medi_odess-b7d31438", "DEVICETYPE=") in new stack
-- Executing [[email protected]:2] Answer("SIP/medi_odess-b7d31438", "") in new stack
-- Executing [[email protected]:3] Wait("SIP/medi_odess-b7d31438", "1") in new stack
-- Executing [[email protected]:4] GotoIf("SIP/medi_odess-b7d31438", "0?s-FIXED|1") in new stack
-- Executing [[email protected]:5] Set("SIP/medi_odess-b7d31438", "AMPUSER=9") in new stack
-- Executing [[email protected]:6] GotoIf("SIP/medi_odess-b7d31438", "1?gotpass") in new stack
-- Goto (macro-user-logon,s,9)
-- Executing [[email protected]:9] GotoIf("SIP/medi_odess-b7d31438", "1?s-NOUSER|1") in new stack
-- Goto (macro-user-logon,s-NOUSER,1)
-- Executing [[email protected]:1] NoOp("SIP/medi_odess-b7d31438", "Invalid extension 9 entered") in new stack
-- Executing [[email protected]:2] Playback("SIP/medi_odess-b7d31438", "pbx-invalid") in new stack
-- <SIP/medi_odess-b7d31438> Playing 'pbx-invalid' (language 'en')
-- Executing [[email protected]:3] Goto("SIP/medi_odess-b7d31438", "s|playagain") in new stack
-- Goto (macro-user-logon,s,7)
-- Executing [[email protected]:7] Read("SIP/medi_odess-b7d31438", "AMPUSER|please-enter-your-extension-then-press-pound|||4") in new stack
-- <SIP/medi_odess-b7d31438> Playing 'please-enter-your-extension-then-press-pound' (language 'en')
-- User disconnected
… this got me thinking, and I wondered if the extension could dial someone’s voicemail directly without having a call to transfer (i.e. Just pressing * > Extension > Send). This resulted in Asterisk saying the extension that was doing the dialing was unavailable…
-- Executing [*[email protected]:1] Macro("SIP/124-b7d0d640", "user-logon|9|") in new stack
-- Executing [[email protected]:1] Set("SIP/124-b7d0d640", "DEVICETYPE=fixed") in new stack
-- Executing [[email protected]:2] Answer("SIP/124-b7d0d640", "") in new stack
-- Executing [[email protected]:3] Wait("SIP/124-b7d0d640", "1") in new stack
-- Executing [[email protected]:4] GotoIf("SIP/124-b7d0d640", "1?s-FIXED|1") in new stack
-- Goto (macro-user-logon,s-FIXED,1)
-- Executing [[email protected]:1] NoOp("SIP/124-b7d0d640", "Device is FIXED and cannot be logged into") in new stack
-- Executing [[email protected]:2] Playback("SIP/124-b7d0d640", "ha/phone") in new stack
-- <SIP/124-b7d0d640> Playing 'ha/phone' (language 'en')
-- Executing [[email protected]:3] SayDigits("SIP/124-b7d0d640", "124") in new stack
-- <SIP/124-b7d0d640> Playing 'digits/1' (language 'en')
-- <SIP/124-b7d0d640> Playing 'digits/2' (language 'en')
-- <SIP/124-b7d0d640> Playing 'digits/4' (language 'en')
-- Executing [[email protected]:4] Playback("SIP/124-b7d0d640", "is-curntly-unavail&vm-goodbye") in new stack
-- <SIP/124-b7d0d640> Playing 'is-curntly-unavail' (language 'en')
-- <SIP/124-b7d0d640> Playing 'vm-goodbye' (language 'en')
-- Executing [[email protected]:5] Hangup("SIP/124-b7d0d640", "") in new stack
^^^ In both CLI, you can see x124 is attempting to dial or transfer a caller into *119
Ironically, they just had a sister-site loose an entire RAID array due to power issues and corruption (because of the hurricane, both located in TX)… I’ve got them up next day w/ two new drives, and would like to avoid another set for this site if possible. Hoping someone has an idea?
