Just installed firmware 2.0.4.19 on all my phones S300, S500, S700 with and without EXP100. All went smoothly except the S700’s with EXP100. Those phones show a Red X on the line keys, and all the other BLF’s are out, especially on the EXP100.
Downgrading the firmware to 2.0.4.18 does not fix the problem, nor does reregistering the phones.
Any suggestions on how to get these back up and running ASAP?!
I can not re-create this You sure all you did was firmware update nothing else? In our office we all have S700 with a Exp100 and been on that firmare for 3 weeks with no issues
EPM was updated to 13.0.99.1 last night, so I upgraded to that.
On the S700’s with Expansion modules, I changed to a template that didn’t use the Expansion Module. That let me communicate with them through EPM. I then updated the templates and phones with the new version of the EPM.
After updating the phones, I changed the template back to one that uses the EXP100 and updated the phones.
No. Generally modules are published to edge, and once they pass QA and if no issues are noted, they go to the stable repo. The version number does not change when it goes from edge to stable.
This issue is happening again, on a regular basis.
I am now on
S700 Firmware 2.0.4.22
EXP100 Firmware 2.0.4.2
Endpoint Manager 13.0.104.5
But it has happened with every version in between this starting back in November and now.
Any time a phone with an EXP100 attached is rebooted, it cannot be used to make calls, shows a Red X through the Line keys icon, and the Expansion Button Icons are blank.
If I follow the procedure I describe above, I can get the phones working again. But that is just a temporary fix.
I seem to be having the same issue using Yealink T46G with expansion module. If I logout of the phone using EPM and log back in the BLF’s usually come back. If I provision the Expansion module using the phone GUI I don’t have the issue.