I am having an issue with Find Me / Follow Me. One of my users wants his extension to always start ringing another extension after a few rings. I decided that the easiest method for this was to use Find Me / Follow Me. As far as I know things were working as expected for a while. About a month ago he noticed it seemed to never ring the other extension, and someone helped him adjust the time settings for the Initial Ring Time and Ring Time. Today, he complained that now it barely rings his phone at all before it switches to ringing the other extension.
In reviewing the settings, the Initial Ring Time is set to 7 seconds. In practice, I confirmed that this now rings for no more than 3 seconds.
The second issue is that instead of continuing to ring his extension while also ringing the additional extension, after the initial few seconds of ringing his extension, it now switches to ringing at the other extension. The Ring Strategy, however, is set to “ringallv2,” which the inline help says should “ring Extension for duration set in Initial Ring Time, and then, while continuing call to extension, ring Follow-Me List for duration set in Ring Time.”
I confirmed that the same settings had the same result on my extension, so it isn’t isolated to just his extension. Has anyone else seen similar issues? For now I explicitly listed his extension in the Find Me / Follow Me list, and it now at least continues to ring his extension, but the timing is still off, and the overall behavior does not seem to match the expected behavior.