curtisg
(curtisg)
June 7, 2021, 6:34pm
1
Hey Everyone,
Sorry if this is a silly question, but i cant find it posted here. IS there a way of showing the “final” destination in CDR for a queue/ring group?
Right now, for example i have a queue with extension 7900, i call that queue and it was answered by an agent 7834.
CDR shows the destination as 7900. Is there a way of getting the CDR entry to update to the “Answered” extension?
lgaetz
(Lorne Gaetz)
June 7, 2021, 6:37pm
2
When you mouse over the ring group number in the dest column, it should tell you the answering party.
curtisg
(curtisg)
June 7, 2021, 6:53pm
3
Thanks Lorne, I didn’t know that.
My specific issue is that we use the Sangoma API to grab these calls for tracking & recording, but unfortunately the API destination field will only show the ring group/Queue extension.
I thought the two were tied, hence the ticket name.
Do you have any thoughts as to how i can get the API to show the answering extension?
PitzKey
(Itzik)
June 7, 2021, 10:44pm
4
Can you show us what you query?
curtisg
(curtisg)
June 8, 2021, 1:46am
5
Sure,
curl -X GET
-s
-H “Token: CENSOREDTOKEN”
-H “Content-Type: application/json”
[https://pbx.URL/admin/api/sangomacrm/rest/calls/UID ]
lgaetz
(Lorne Gaetz)
June 8, 2021, 11:36am
6
If you use a queue instead of a ring group, does the query show the answering extension then?
curtisg
(curtisg)
June 9, 2021, 5:07pm
7
Hello Lorne,
it did give more information, but initially no. it still showed the queue number.
I’m sorry i don’t have much information to give, but it seems to have been (probably temporarily) resolved with an “fwconsole restart”
system
(system)
Closed
July 10, 2021, 5:07pm
8
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