Sorry if this is a silly question, but i cant find it posted here. IS there a way of showing the “final” destination in CDR for a queue/ring group?
Right now, for example i have a queue with extension 7900, i call that queue and it was answered by an agent 7834.
CDR shows the destination as 7900. Is there a way of getting the CDR entry to update to the “Answered” extension?