Feature code not working properly - I have attaached a video of the problem - Please help

General Help
1

Objective: Be able to send callers to a colleagues voice mail by pressing *ExtensionNumber

Environment:
FreePBX 2.5.1.1
Asterisk 1.4.14

Problem description:

Scenario1:
The feature code to transfer the call to the voicemail directly works when:

  1. I press *ExtenNumber
  2. Then hit the dial key

Scenario2:
The feature code to directly transfer the call to the voicemail does not work when:

  1. I press New Call.
  2. Then press the *ExtensionNumber
  3. Then press the send key
2

I think there may be something to this.

I have a Polycom 650 in my home office, sometime in the last few weeks my feature codes stopped working.

This is my test system and I have built several Asterisk versions with a bunch of patches so I did not give it much of a thought. The odd thing is I can use the message button which sends the same feature code I can’t dial from the keypad.

All the SNOM’s and ATA’s still work.

I am traveling tomorrow but when I get back in the evening I will have a look at what is going on and post my results.

3

Thanks for your reply. If there is some test you want me to do let me know and I will be happy to run them and post the results here.

Here is the software details for the Polycom 650.

BootBlock: 2.7.0 (12600_001)
SIP Version: 2.0.2.0127

4

vikas,

Please remove the advertising signature link from your posts or you might suddenly get a bill for it. If you’d like to advertise on this site please go through proper channels but doing it this way will either get you a bill you are not expecting, banned, or something worse.

Thanks.

Besides debt consolidation services have NOTHING to do with FreePBX.

5

fskrotzki I am going to send an email to the site admin asking if my signature is allowed in the forums. If the site admin says no I would be happy to remove it,

Thanks for your suggestion,

Vikas

6

vikas,
the email you were going to send never made it to us, but the signatures as such are generally not agreeable. I’ve removed it, if you want to put a more agreeable signature in your profile, feel free to go back and edit it.

7

Thanks Philippe … I tried calling you on the support phone number yesterday and also looked around the site for your email address …

Thanks for removing the signature,

Vikas

8

It finally works it came down to a local phone configuration setting inside the Polycom 650 called “Digitmap”

I added a digitmap string as “*8xxx” Since all my extension numbers start with 8 and are 4 digits long.

After I added this digitmap the calls can be easily transferred to the voice mail.

Thanks,

Vikas Kedia