Fax to Email. Fax received, no email

[FreerPBXer]

The issue I posted about here is now cropping up in another install. The fwconsole chown that fixed it there has not fixed it here.

Fax to email not working

The faxes show up in the UCP, but they are not being emailed (not receiving and don’t see in the message tracing at the mail host). We get nightly emails with the backup status and I’ve verified the account credentials setup in SysAdmin Pro (it’s an O365 email situation). I can send emails to the address configured for the fax recipient. Nothing shows in the Postfix queue. FreePBX 14.0.13.24 Fax Config 14.0.2.8 FaxConfigPro 14.0.12 There are files in /var/spool/asterisk/fax (both PDF and …

The system sends emails; the fax mailbox has a new user welcome message sent by FreePBX, we get nightly backup reports, etc. The faxes are in the UCP (have them set to email and save in the system).

There is no indication at O365 that the emails are being sent or received and filtered; nothing shows in O365 message tracing from the sending address to the fax mailbox, or as being received by the fax mailbox (aside from the welcome message).

Fax Config 14.0.2.8
Fax Config Pro 14.0.12
FreePBX 14.0.13.26

[dolesec (Chris Dolese)]

send a fax and at the same run this from the command line …

tail -f /var/log/maillog

the log messages from above should give you a good indication … would also be good to know if you are using direct send method with office365 mail or not; lastly make sure you fill in the fax settings from email with a valid domain as ive seen instances where this would prevent faxes from being delivered

[FreerPBXer]

Props, Chris.

I had the SMTP address for the fax box saved in a document from which I’d copied and pasted into the Fax Options. I do this so I won’t make a typo. Unfortunately there was a typo in my source document, which I copied and pasted. ID-Ten-T

Thank you. Stay healthy, keep smiling.