Fata Error Trace Back FreePBX 2.10

General Help
1

Hello All.

My problem is as follows:

I am receiving this error when trying to create a new extension:

FATAL ERROR
Trace Back
/var/www/html/admin/modules/voicemail/functions.inc.php:761 die_freepbx()

/var/www/html/admin/modules/voicemail/functions.inc.php:669 voicemail_mailbox_add()
[0]:
[1]:

/var/www/html/admin/libraries/components.class.php:424 voicemail_configprocess()
[0]: extensions

/var/www/html/admin/config.php:253 component->processconfigpage()

I have 2 extensions created. The very first extension (ext. 100) created shows up in the admin console with no problems and I can edit the propeties.

The second extension (ext. 0) that I created shows up in the extensions list, but I cannot edit the properties of the extension; only the “Add New Extension” options show up.

When I call the system, both extensions (0 and 100) that I created answer.

Please help! My phone system is completely down.

2

I usually do not use 0 as an ext… as in never do.

I set up whichever extension is going to be the operator with a >100 ext # and then in General Settings set that ext to be the operator in the aptly named “Operator Extension” field.

3

Robert,

Thanks. Your response led me to look at what was going on. I had the IVR set as 0 for operator and the actual 0 extension was in conflict with each other. So, I changed the 0 option in the IVR and deleted the 0 extension.

4

How were you able to delete or edit the 0 extension?
I have the same issue… I’m not using IVR, its not even installed…

Actual i can not open the extension, like your description.

5

I had the same issue and I fixed it by commenting out a line in voicemail.conf

0 => 1234,Reception,attach=no|saycid=no|envelope=no|delete=no

it will have a name of whatever you named that ext.

The voicemail.conf file is under /etc/asterisk

6

Sorry forgot to mention I also did truncate few tables in mysql if the commenting of the line doesn’t work let me know I can try to remember what tables I turncated.