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External ring group

(Benrooke) #1

I want to set up a ring group that sends all calls to external numbers on a ring all strategy, however what i am finding is that when the call hits the ring group if there is a number that has VM it answers the call. I cannot set it for users to dial 1 as they are using a sfb client

(Lorne Gaetz) #2

The only way to prevent that is to enable ‘confirm calls’ for the ring group which requires the answering party to press a button to receive the call.

(Benrooke) #3

I thought as much. Its not ideal but i guess they will just have to deal with it.